Fifth Third Bank USPS Must Lose A Lot Of Fifth Third Banks Mail Cincinnati Ohio

Recieved a call from Fifth Third Banks computer today, stating that my payment had not been recieved for Feb. Auto loan. So I checked my online bill pay and the payment was sent for payment on Feb as due. I called Fifth Third and informed them that the payment had been sent and asked if they could check with their recieving dept. to make sure they did not infact have it. The person from Fifth Third informed me that things always get lost in the mail, and instead of doing any research on their end I should put a stop payment on that check and send a new one. Now it would be a late payment and I would be have to pay late fees. I would have to believe it is in Fifth Third Banks training program for customer nonservice relations to not help their customers. I called my bank and explained to a real customer friendly bank representive and she put a stop payment on the Feb 1 check and reissued a new one, she also waved the stop payment fee.

It nice to know that Firth Third Bank has the USPS to blame for their misplacement of their own paperwork, and they don't need to have any customer relations as I can see from the many articles about how bad they are.

P.S. In 48 years I can't remember anything that the USPS has lost on me.

Michael
Rockwell, North Carolina
U.S.A.