• Report: #466288
Complaint Review:

Fifth Third Bank

  • Submitted: Tue, June 30, 2009
  • Updated: Tue, June 30, 2009

  • Reported By:shelby twp Michigan
Fifth Third Bank
54870 Mound Rd. Shelby TWP, Michigan U.S.A.
  • Phone: 586-6775101
  • Web:
  • Category: Banks

Fifth Third Bank Their ATM machine Retained my Discover Credit Card Shelby TWP Michigan

*Consumer Comment: Putting in wrong PIN is not only reason ATM's swallow cards

*Consumer Suggestion: ATM card taken

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I tried to use their ATM machine to withdraw some cash and my Discover Credit Card was retained. I called Discover and they told me just go to Fifth Third Bank with you state ID/Licence and they will give you card back. I went to this Fifth Third Bank but they refuse to give my card back. They say, only if am their costumer they will give card back. I told them that if I knew this risk, I would never use their ATM. Their ATM machine station does not have any kind of note that states that your Card may be Retained and that you would never be able to get your card back!

Another answer i got from them is that if Card is not recognized buy their ATM, card gets Retained.
I told them that my card was recognized, because it even gave me my available balance but still...
So people i want you to know that if you use Fifth Thirds Bank ATM you may loose your card.

shelby twp, Michigan

This report was posted on Ripoff Report on 06/30/2009 06:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fifth-third-bank/shelby-twp-michigan-48316/fifth-third-bank-their-atm-machine-retained-my-discover-credit-card-shelby-twp-michigan-466288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Putting in wrong PIN is not only reason ATM's swallow cards

AUTHOR: Steven - (U.S.A.)

Reasons can vary:

1. As was stated entering incorrect PIN more than 3 times.
2. Card is reported lost or stolen by issuing bank (reason why they would only return a customers card since they can verify it)
3. Sometimes the cards are made with poor quality materials.

In any event banks have the right to retain cards from ATM's. They usually destroy them as opposed to sending them back to the issuing bank or card holders (please note I said card holders since you do not OWN the card it is the property of the issuing bank or institution.

This bank is not the only one that does it.
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#2 Consumer Suggestion

ATM card taken

AUTHOR: Unknown - (U.S.A.)

The only reason your card was taken by a 5/3 ATM was because you kept putting in your pin number wrong..And this happens at all atm's cross country..Geesh why does the banks have to put signs up telling customers this? Is everyone that dumb that signs has to be put up everywhere for everything.? Like talking to a little kid. If you can't figure out your own pin number than don't use the machine. You should be intelligent enough to know that. It's like putting signs on ladders that say " Don't use this ladder cause you might miss a step and fall down"..They ALWAYS destroy the cards for security reasons. So that why no one can go to the branch and claim your card and use it..Why should the bank or any bank have to put signs up telling customers how to take care of their own account or their cards..If your're old enough to have a checking account, than you are old enough to take care of it. NO SIGNS.
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