Report: #869946

Complaint Review:

  • Submitted: Tue, April 17, 2012
  • Updated: Tue, April 17, 2012
  • Reported By: mercruz11 — San Francisco California United States of America

    United States of America FRAUDULENT TAX FIRM - TAKES PERSONAL INFORMATION AND CHARGES CREDIT CARD BUT DOESN"T PROVIDE SERVICE. Once you do business with them, you're money is GONE and they have personal information. Internet, Internet

Show customers why they should trust your business over your competitors...

FileLate is a fraudulent online tax company the claims to help you file taxes late.

They charge you 47.95 and then do not do the following that they claim and are therefore ripping you off.

1) they do not efile for you which is the entire point of their service
2) they send you an email with a link for instructions and the link is broken - and there is no way to call customer service. Instead they have a "chat" where someone with a first name only responds to maybe 1 or half of your questions with the same canned response, such as, look at the email we provided to you. When you respond that the email provided a broken link to the IRS website, they respond with the same exact canned response. Literally cut and past it for any question you ask.
3) they do not allow you to log in and get the tax return you prepared, there is no way to do this

This site is 100% a scam. I've already filed a complaint with my bank and the IRS.

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This report was posted on Ripoff Report on 04/17/2012 12:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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