Report: #1061898

Complaint Review: Filter Queen

  • Submitted: Tue, June 25, 2013
  • Updated: Tue, June 25, 2013
  • Reported By: Bonnie — Hibbing Minnesota
  • Filter Queen
    199 Chestnut Avenue #1, Carlton, MN 55718
    Carlton, Select State/Province

Show customers why they should trust your business over your competitors...


I was ripped off $3853.00 from Filter Queen, AKA Minnesota Health Systems, repersentitive Brandon Sell.

On August, 16 2011 Brandon Sell came to my door to sell me a useless Majestic Filter Queen Vacuum along with an even more useless machine they call the Defender air purifier. Brandon was invited to my home after I received a deceitful phone call from his company. I say it was deceitful because that is their intent. They want to be invited into your home under false pretenses, making you believe they are there to help you with your health not to sell you a product. It's a way for them to get you to have your guard down. Note the AKA Minnesota Health Systems, not calling themselves Filter Queen. In my pursuit to find some sort of justice I have learned that they go by many different names.

Brandon used great tact in getting me to let my guard down. He started by asking questions such as, do I feel we need to worry about the quality of our air we breathe. As a nutritionist I had great concerns and started to tell him about them. He listened to me about my business as a Nutritionist and went as far as to take information and an application to help me in my 'campaign for a better tomorrow'. He listened inventively about my quest to help people and showed me what I thought was genuine excitement about helping others. Well I fell for his BS hook line and sinker. I truly believed he wanted to help people. Wanted to help me reach more people with my own quest. This of course made me more susceptible to his claims on this "wonderful" vacuum.

It wasn't an easy sale as he was in my home for over 3 hours. At least half of that time was spent on my campaign idea's. How we could reach people in his area as well to educate them on clean air and the benefits of biodegradable cleaning products. I was truly excited. As the tables continued to turn back to his Filter Queen products I began to get this feeling of you scratch my back I will scratch yours. Almost a different type of business transaction was taking place. He continued with talking about all the people he knew in his business that would love to work with me as well. Naming off 5 from the top of his head that could help my business.

Maybe it's my age. I was 73 I was really trusting and believing in this young man. He was going to give me the best deal he could possibly do and he was going to make that deal that much better by helping me. Still the sale was not easy for him. That much money for a vacuum there was no way I could afford or justify spending that kind of money. In fact I did not even have it to spend. I was trusting in one other man, my ex-husband in which took me for all of my savings and then some. I spoke with Brandon about this. Told him how even though from his demo I thought the vacuum was nice, but with my financial situation it just was not something I could do right now. This put him into selling mode and before I knew it I was approved for special financing with 0% interest. Payments under $100.00 per month and he was going to go as far as to make the first months payment for me. Stating that my business would be doing so well within that first month from all the people he was going to get on board with me. I would have no need to worry about such a small payment. To add insult to injury I was in a time pinch. I needed to get to the bank before it closed, I really needed him to be on his way.

The next thing I know I am signing the paper. All on promises he has told me. There is nothing in print. Nothing about the 0% interest, nothing about the payment amount, nothing about him making the first payment. All there was, was talk about this "great deal" I was getting. He was giving me a discount on the vacuum, he was throwing in the Defender air purifier for free. He was taking my old vacuum and giving me $500 in trade. Oh the unbelievable deal he was giving me. The best part was that he was taking over $35 worth of my business information along with an application and he was going to help me. He was going to make me money. Sounds good doesn't it? I signed this small piece of paper that said and meant nothing but that I was in a legal binding contract with whatever terms he later would detail. He did let me know that I had time to change my mind, I remember that. I know he said 30 days, but later to find out I only had 3. (Don't you have longer than that to decide you didn't like a $5 T-shirt and return it to the store? Just does not seem right.) He was out the door and so was I on a mad dash to make it to the bank before closing.

On my way home from the bank I started to feel the panic. What have I done? The feeling was rather overwhelming but I let it pass as quickly as it came on assuring myself that he was a trusting young man. That assurance did not last long. In fact it lasted less than a day. Brandon was suppose to be calling me about getting me his application and getting his wife on board with him. He was going to get back to me ASAP. Now I am looking at this vacuum in which is far to heavy for me to lug up and down the stairs, it's even kind of heavy just to get out of the storage closet. Then I have to remove the top pick it up to empty it and then replace the filters. I know I am not going to be able to do this on my own. The mess and the dust created by emptying this vacuum is awful to say the least, I don't know what genius came up with this plan but it defeats the purpose of not letting dust in the air. I had also plugged in the Defender air purify, it did nothing. That icky feeling of making a big mistake was  now shouting at me.

My mind was racing. What have I done and how did this young man get me to do this, I know I don't have the money for it, who has the money for a vacuum that is that expensive? I remember telling him I didn't have the money for it. Why did I sign that paper? I got to find that paper, where is it. I couldn't find it. I called Brandon's office just to be told to call back because he was out. I told them I couldn't find the papers and they had me look in the filter bag. There it was a small piece of yellow paper that only listed the amount of money for me to pay. It told me nothing on financing or interest. I looked at the math for this great deal and realized I didn't get any deal. Things were taken off and added back on. In fact I had just given him my Orbeck vacuum I had paid $500 for and loved. I tried his cell phone number he had given me, left a message but no reply.

The following day I called Brandon's office again, he was in Las Vegas for a Filter Queen convention. I remember him talking to me about going. I didn't realize it was that soon. Okay maybe I shouldn't panic. But I did, I called his cell again. I called back to the office I spoke with his boss. I explained wanting them to take back the vacuum. I explained my mistake. I was told it was too late. The vacuum was mine but they would have Brandon come back to my home and explain everything to me again. He came. I begged him to take the vacuum back. He said, sorry I can't. Of course he never did sign up to help with my business. Although, he did send me a check for $98 to cover my first payment.

I later received a bill from Re-novate the company in which had my "great" financing. Only to see that my payment was well over $100 and that my 0% interest was not that at all but 28.99%. I contacted them, told them how I was taken, they put my account on hold and contacted Minnesota Health Systems, I received a call that they could give me a 0% interest rating for 12 months but in order to pay it off I would have to more than double my payment each month. Of course I could not afford to do that.

I contacted the BBB & the MN Attorney General for assistance. From there I spoke with nice people, got some advice but never really accomplished anything. A lady with the Attorney General office suggest taking them to small claims court. I did that. I lost. The judge never really listened to anything I had to say. All he said is I signed the paper so now I had to pay it. I am paying it. I transferred it to one of my lower interest credit cards and will continue to pay it off because if I don't it will ruin my credit. I have no warranty on the vacuum, I don't even know how to go about getting new filters. I have to have my daughter use it for me because it is so heavy. To top that off it already does not work like it did in his demo. I am not even positive it was a new vacuum it didn't come in a box it was the same one he demoed with.

About two weeks ago I got a phone call from my 83 year old brother.  He was taken by Filter Queen as well. He didn't know they were selling vacuums either he was promised a big prize. He swears he must of been hypnotized because he does not even remember signing the papers. He only remembers bits and pieces of what took place, but he is also stuck with this struggle to try and get out of owing an outrageous amount of money for a vacuum he will never use.

I am getting the feeling that they prey on the elderly and our trusting nature. It is so unfair that our hands are tied and we cannot return a product we do not want. How is a written letter dated within three days of a contract a fair term? This is the only way out of the contract. If anyone has any ideas on how I can get my money back and return this unwanted vacuum I would be happy to hear them. I don't know if I can legally do anything more than I have done. Never do business with Filter Queen, if you really want one of their vacuums go on Ebay and buy one from some other poor soul that paid way too much for it and selling it for cheap.

Being ripped off hurts.

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This report was posted on Ripoff Report on 06/25/2013 08:53 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Brandon Sell is a rip off artiist/ beware!

AUTHOR: Bonnie - ()

1. The name Minnesota Health Systems as a code name for Filterqueen vacuum sales is ridiculous! That goes without even saying!

2. I believe I have explained why I set up the appointment, I thought I was meeting with someone from Minnesota Health Systems!

3. Nothing was fair in this transaction.

4. The BBB and the A.G. never turned me away in fact you can still find my reports listed with them, and now you will find this one as well.

5. The $35 in materials I do not lose sleep over after the crazy amount of money I lost to your company, at this point it is not even worth mentioning.

6. How sweet of you to help me make my first payment, what about the other $3853.00 plus interest in which you told me there would be none. 29.88% is a far cry from no interest. Plus my payments were never under $100 so it didn't cover that initial payment either. Thanks for nothing.

7. People buy things they are pressured into all the time. No one buys something they don't want is another ridiculous statement.

8. Why would my ex-husband in which was my ex when you entered my home still be enjoying the vacuum? This statement does not even make sense. I sold the filterqueen in which I owned prior to this one.  

9. Obviously your still losing sleep over this or you wouldn't worry about me smiling.

10. I have tried to return this machine many times including to you before it was ever even used. You wouldn't take it!

11. The judge never laughed or even smiled. You got away with it because of your contract flaws.  

12. I am happy that your using the Shaklee products but if you're getting them from anyone near this area I am sure they are affiliated with me so thank you for your business.

The name Brandon Sell should be associated with rip off artist, if this man tries to come to your home, do yourself a favor and close the door on him. Because what he tells you and what really happens are two completely different things.

Brandon thinks I am a pain now but I am not done yet, I have been getting together others in which have been ripped off by him and the filterqueen company for a class action suit against him. You have not heard the last of my name. Get used to it. Sometimes waiting for karma to strike takes too long and we have to give it the boost it needs. I may be 75 years old but I will not be taken for a fool. Are you smiling yet?

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#2 REBUTTAL Individual responds

Bonnie Payne is a Pain

AUTHOR: Strait to the Point - ()

 Bonnie Payne loves to blame everyone else for the problems that she has. 


1. The name of Minnesota Health Systems vs Filterqueen.     Bonaramma products should be called Shaklee? Every local car dealer should be named after the car they sell.

2. I spent too much time in HER home. She could have asked me to leave? She could have not set up appointment.  

3. Bonnie states she talked for half the time about her company.  I talked for half about our products. Seems fair?

4. She made complaints to A.G. , BBB, and Courts.  All turned her away saying i didn't do any bad business or anything wrong.

5. I was given (NOT TOOK) $35 of her sales material.  Because i WAS interested.

6. When she stated she needed more time to make her first payment.  We gave her $100 to help.  (Which we didn't have too).

7. No one buys something they don't want.

8. Bonnie had owned a Filterqueen prior to buying this one.  Her Ex-Husband is still enjoying it to this day.

9. If your reading this smile. :-) 

10.  Even after 2 years of having the machines she never once requested to return the machines.

11.  Bonnie took this to small claims court and the Judge laughed at her.

12.  I did end up using her products and we happily get them from someone else. 

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#3 UPDATE EX-employee responds

Somethings fishy

AUTHOR: Tim - ()

According to the State of Minnesota you should have had three days to cancel your sale but if the company was going to the convention the next day, they sold you the equipment and the office was closed they would have had no way of finalzing the transaction or abide by the three day cancellation policy in the first place.

These Healthmor, HMI, and Filter Queen businesses have been under some deceptive practices between their customers, employees, and the so called independent contractors that come to you door.

It would be a good idea to never answer any door to door sales calls under any circumstances.  It is better to buy a Filter Queen on line from EBay for $700 than to pay for an overpriced cleaning machine that has been marked up by 3x its initial value and very high interest payment that can come with it making the pricipal payment of the loan difficult to achieve.

I'm someone who has been the door to door dealer that is an advocate for everyone who has been burned by this company (whether it is a customer, dealer, or employee).  I do answer questions to the media when these matters are addressed.  It is better to contact the local media (if the have a consumer affairs reporter) and explain the circumstances that you went through and point them to the Rip Off Report thread that has been running on this organization for the last eleven years.

If the story runs on the five oclock news, it's bad for their business and this thread will get attention as well.

Good luck on you persuit over the matter.


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