Report: #1090605

Complaint Review: Filters America . com

  • Submitted: Wed, October 09, 2013
  • Updated: Wed, February 12, 2014
  • Reported By: kevin James — st louis Missouri
  • Filters America . com
    11259 Kiley Drive
    Huntley, Illinois

Filters America . com filters usa Fraud, bait and switch, damage, fake Huntley Illinois

*REBUTTAL Owner of company: FiltersAmerica Fraud, Bait/Switch Rebuttal

Show customers why they should trust your business over your competitors...

We purchased what was advertised as a "genuine" branded air filter for our Air Purifier from Filters  When we received the product it was a cheap and flimsy fake.  i understand from others that this is a common bait and switch tactic used by this company.  i called and wrote with no response from the company. 

i was also infomred by the air purifier manufacturer that fake filters , also known as "aftermarket" , damage the actual unit by making the motor work harder and run much hotter, not to mention they dont clean the air as well.

very shady company and one i would avoid at all costs.  They are just trying to make a quick buck.   

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This report was posted on Ripoff Report on 10/09/2013 07:46 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

FiltersAmerica Fraud, Bait/Switch Rebuttal

AUTHOR: Keith - ()

Because we at FiltersAmerica pride ourself on delivering the top quality filter at the most affordable price, we address every complaint levied against us.  We take all consumer complaints seriously.  In an effort to find more information regarding this particular order, we were unable to find an order in our system for Mr. James.  Perhaps the order was placed under a different family member's name. 

All that being said, as displayed prominently on the bottom of our website home page, 100% customer satisfaction is our goal.   If any consumer is not completely satisfied with the filter they purchased, they can return it for a refund.

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