Report: #1088838

Complaint Review: Financial Help Services

  • Submitted: Wed, October 02, 2013
  • Updated: Wed, October 02, 2013
  • Reported By: KarCar — Warren Ohio
  • Financial Help Services
    2455 Hollywood Blvd
    Hollywood, Florida

Financial Help Services American Debt Counseling Credit counseling Hollywood Florida

*UPDATE Employee: Financial Help Services response

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 I was a client of American Debt Counseling on a four year program.. since 2010. Was to be completed this Jan 2014. Started to get phone calls from my creditors.. and no payments being disbursed but still withdrawing funds from my bank.. then I received a letter that Financial Help Services taking over effective 7-29-13... from then on was unable to reach someone by phone sent fax.. received two correspondence from email.. call on phone for hours with no response on hold. spoke to an Alex. told him I contacted the BBB filed reports on both companies and I would be stopping the access to my account now I find FHS only disbursed this month finally 157.00 of the 294.50 they withdrew on8/22/13. Now I have accounts three month in arrears and am starting all over again.. to finish this cycle.. Deceitful dishonest.. reports of them closing in Arkansas and now they are in Fl. Asked him why they would take over for a company ADC that was defaulting on payments.. I think they are scammers one in the same now I see on here and BBB investigating and Facebook many people being ripped off.

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#1 UPDATE Employee

Financial Help Services response

AUTHOR: Financial Help Services, Inc. - ()

The consumer in this complaint started by mentioning that American Debt Counseling debited funds from her bank account and payments to her creditors were never made; however this information cannot be verified by Financial Help Services, as this funds were not debited by our institution.

The client contacted Financial Help Services on August 13th, 2013 requesting a permanent change to her ACH (Automatic Clear in House) account from the 17th to the 22nd, reason for which Financial Help Services debited on the mentioned date. The funds debited on August, 22 2013 were disbursed in full to all of the client’s creditors. On August 28th, 2013 funds cleared and were disbursed as followed: $24.00 for Old Navy, $58.00 for Chase, $133.00 for Zelkova Acquisitions, $36.00 for Leroy’s, $36.00 for the monthly Service fee, and $7.50 for the automatic debit payment. The total amount received is equal to the total amount disbursed. No other funds were received from the client.

Financial Help Services has been in business for over 20 years. We have assisted thousands of clients nationwide in their pursuit to financial freedom. American Debt Counseling transferred this client’s account to Financial Help Services on July 29th, 2013. Any payments prior to July 29th were not debited by Financial Help Services hence Financial Help Services is not liable for such payments. Financial Help Services was incorporated in the state of Arkansas and our move to South Florida had no link or association with American Debt Counseling. Financial Help Services moved to South Florida in 2012.

False statements against Financial Help Services are not welcomed. Our correct contact number is 954-505-2809.

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