• Report: #1096190
Complaint Review:


  • Submitted: Fri, November 01, 2013
  • Updated: Fri, November 01, 2013

  • Reported By: Andrea T — Ayer Massachusetts
6250 Ridgewood Rd St. Cloud, Minnesota USA

Fingerhut Customer service department is set on "auto pilot" to send canned answers to your problem, St. Cloud Minnesota

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I opened a new charge at Fingerhut and my first purchase was a toaster oven for $119.00. UPS never rang my doorbell and when I found it on my doorstep the box was damaged and the oven had a large dent in the top. I Emailed customer service and asked about my returning it as, I didn't feel I should have to drive to buy a new box to send it back. I receved a canned response that said, "Print out a return label and mail the item back." I again wrote back and asked what about the damaged box was I expected tp pay $6 or $7 for a new box when it wsn't my fault? Again, I received a canned response that said, "We do not supply boxes for return shipping. Please print out a label and return."

I am a senior citizen and am disabled. Do I have to drive 7 miles to buy a box to return this item. I'm angry, had I received an Email that said, "Dear Andrea" and empathized with my problem I woudn't be so angry. But, I didn't feel like anyone heard or cared about my issue. A smart customer service agent would have defused my anger by reducing my bill for at least $5.00. I am leaving this response on every complaint website I am able to and may even contact the attorney general in Fingerhut's state.

This report was posted on Ripoff Report on 11/01/2013 06:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fingerhut/st-cloud-minnesota-56303/fingerhut-customer-service-department-is-set-on-auto-pilot-to-send-canned-answers-to-yo-1096190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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