I made my first purchase with this company over the internet 2 days ago. I happen to be on a web development team at my employer so I know what to look for to make things a little easier to use.
On this website the time it took to load one page and go to another was outrageous. I am on cable modem and my pages, usually, load in great time. It took 30-45 seconds for pages to go from the list to the item. I thought perhaps it was my connectionbut It wasn't me.. it was them! I finally-- after 15 minutes got my order of 3 items in totaling about 100.00. The three items ordered were barely going to weigh 3 lbs. but together and the shipping cost was 27.97! Outrageous!
And the search functionsforget about using that! I tried to search for POKEMON things so I put in POKE in the search box and only one thing popped up. I know for a fact they had more things then that. I just happen to know I was searching for a POKEDEX so I typed that in and whala!, there was the item I was looking for.
To beet all I called the 800# to talk to someone about the issues, thinking perhaps they cared about what their customers thought. Boy, was I wrong. I got some dood that barely spoke English and all he could say is "If you want to complain about the website your going to have to call customer service". If you want to order something I can help you but if not call customer service. HELLO! He was the website help! Whatever! That's the 1st and last time I will ever order from this company. Their stuff is too expensive anyway. You can buy a PS2 from Wal-Mart for 129.99, but through this company it cost 199.99 plus astronomical shipping.