Report: #1325730

Complaint Review: Fiona Wong Benjamin

  • Submitted: Wed, August 31, 2016
  • Updated: Wed, August 31, 2016
  • Reported By: FionaRippedMeOff — Los Angeles California USA
  • Fiona Wong Benjamin

    Internet
    USA

Show customers why they should trust your business over your competitors...

 Fiona Wong Benjamin promised to print a tarot deck called "Lunar Fire Tarot". She held a Kickstarter campaign where she collected over $27,000 from 374 backers. No one has received a deck. No one has received a refund. She now claims that the artist Nghia Hong decided not to design anymore cards. She promised to return the money but a few weeks later, she decided to shut down her tarot business. I don't know anyone who has seen a penny refunded. If you call her out on this, she plays the pathetic "Victim" Card as if no one can see through her lies. She claims she sent the money to Nghia Hong through Western Union because he lives in Vietnam. Where is the proof that she sent this money? All she does is do Periscopes crying crocodile tears about how she was an abused child. She is a liar. I know her family. I went on vacation with her parents, brother, and sister. From the time she was a child, she would lie to get attention. She claims her parents abused her. Not true! They spoiled her rotten! Now, she uses these so called "abuse" stories to gain sympathy so that no one publicly demands payment. Don't trust this woman. She is a LIAR and a THIEF. No no can longer get their money back because Paypal only gives you six months to dispute a payment. So now, everyone lost their money.

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This report was posted on Ripoff Report on 08/31/2016 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fiona-wong-benjamin/internet/fiona-wong-benjamin-lunar-fire-tarot-fraud-thief-internet-1325730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Comment

I got my refund

AUTHOR: cen2112 - (USA)

I verifed with my credit card company that I received my refund.  When Fiona cancelled the project she explained that it was going to take several months to refund everyone and she was starting with the highest tiers first.  I believe she's been doing her best to refund the money as fast as possible and she has communicated through kickstarter the entire time.   

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#2 Consumer Comment

Fiona's Lunar Fire Tarot on Kickstarter -- Got my refund

AUTHOR: William Hughes - (USA)

I backed Fiona's Lunar Fire Tarot on Kickstarter. I received periodic emails and updates, including the news that Fiona would have to abandon the project after her suplier reneged. Fiona offered a full refund and via email asked for confirmation that the credit card I used was where I wanted the refund returned. She indicated that she would start with the highest tier of backers first and work her way down the list. She also clearly indicated that the refund process would take several months. On May 3, 2017 I received a full refund of US$85.00. This refund was confirmed by email from Fiona and by email from Kickstarter. I subsequently confirmed the refund with my credit card provider.

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#3 Consumer Comment

False - I have received my refund!

AUTHOR: Alice Janell - (USA)

  This report is false and malicious. Fiona Benjamin has sent numerous emails updating backers on the status of refunds. Each month, a new update is released letting people know what here she is currently refunding as well as how to contact her through Kickstarter. She also states very clearly that she is refunding money starting with the top tier and working her way down to the lower tiers. Last month (July 2017) I received an email update stating she was currently refunding the tier I was in. Her instructions were very clear to email her through Kickstarter so that she could dispense a date as to when I could expect to receive my refund by. She responded within 24 hours and told me I would receive my refund by September 1. August 1 I received a message saying that I would be receiving my refund -- shortly after I received an email through Kickstarter stating the same thing. As of August 8 I had received my refund in full. I find this report to be false. Fiona Benjamin has been communicating very clearly the refund process. It is understandable that with a kick starter that was this successful the refund process will take time. Fiona also has a FAQ that answers how she is refunding, why she will not refund out of order and what happens should you miss the refund for your tier (you move to the bottom of the list to keep it fair).

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#4 Consumer Comment

Received full refund.

AUTHOR: UTTPontiff - (France)

I've been fully refunded and offered sincere apologies. Ms.Benjamain has been very professional troughout the campaign and after. Should a similar project be made again, I would back it once more. It's a shame it did not come to fruition but this is definitely not a scam. Have a good day.

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#5 Consumer Comment

Re to Spiffo

AUTHOR: Agree with original reporter - (USA)

 I completely agree with the original reporter for this deck, as this only person seem get emails. I found that very odd, and not convinced at all. As Kickstarter isn't responsible for refund after funding of said project past the 14 days. In order for Kickstarter to refund consumer thru them, communication with this young lady. Is very few and far in between, if you have a project falls thru, ALL MONEY MUST be refund and done immediately. The same way as they took money, so forgive me for not wanting to wait for her to get to me or other 334 backers. As for the "so called instructions," She should have posted them on all her social media platforms. Rather then playing hide and seek with non existing emails. Just like her so called 8x8 post card due to the deck delay, never received a thing from her. I even contacted her personal and everything for this item. Why should a consumer come to her to ask for their refund. She has the list of 334 backers, you "Fiona Wong Benjamin" know your not entitled to keep this funding. SHAME ON YOU. ***Still NO refund insight. Very upset consumer, will NOT BACK ANOTHER KICKSTARTER PROJECT AGAIN!***

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#6 Consumer Comment

Received refund in full

AUTHOR: Spiffo - (Australia)

 I backed Fiona's Lunar Fire Tarot on Kickstarter. I received emails and updates, including the news that Fiona would have to abandon the project. Fiona offered a full refund and via email asked for confirmation that the credit card I used was where I wanted the refund returned. Fiona indicated that she would start with the highest tier of backers first and work her way down the list. She also clearly indicated that the refund process would take several months. On July 2nd 2016 I received a full refund of US$155.00. This refund was confirmed by email from Fiona and be email from Kickstarter. I subsequently confirmed the refund with my credit card provider.

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