ED Magedson – Founder
FirestonW. Main Kalamazoo, , Michigan USA
Firestone caught mixing / selling substandard tires/ not honoring warranties Kalamazoo Michigan
The store was charging $29 for "repairing" substandard tires within the warranty period, whether the customer carried the road hazard warranty or not.
Our camera caught a "mechanic" pulling a nail out of a box to show customer that it was pulled out of the tire. All low & flat tires that are brought in are assumed to be road hazard related, and charged accordingly. Bell Tire, & Discount Tire in most states now, still fix it for free no matter where it was purchased.
The "sales team" at the front desks will not cash out the customer, until they go out to the parking lot & look "at what they found", (usually the rear tires), & urge you to replace them too while you are there, (so they can grab a commission).
Found a lot of high pressure sales after stepping in the door, would not recommend, manager could not be reached for comment.
This report was posted on Ripoff Report on 05/04/2013 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fireston/kalamazoo-michigan-49006/firestone-caught-mixing-selling-substandard-tires-not-honoring-warranties-kalamazoo-mic-1048411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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