Report: #1151049

Complaint Review: Firestone Auto

  • Submitted: Sat, May 31, 2014
  • Updated: Sat, May 31, 2014
  • Reported By: Firestone Ripp-off — Carmel Indiana
  • Firestone Auto
    Rangeline Road
    Carmel, Indiana
    USA

Firestone Auto Double charged for routine service Carmel Indiana

*UPDATE Employee: Corporate Response

Show customers why they should trust your business over your competitors...

 A few years ago I had brake work done at Firestone on Rangeline Road. I dropped my car off for service. Firestone called me and said it would be $300 to repair the rear brakes. I said fine. When I picked up my vehicle they said it was $600!  Like I would confuse $300 with $600! Also, I wouldn't approve a $600 estimate for rear brakes! I would suggest you get a written estimate from this company. I'll never visit another Firestone franchise anywhere in the U.S.

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This report was posted on Ripoff Report on 05/31/2014 07:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/firestone-auto/carmel-indiana/firestone-auto-double-charged-for-routine-service-carmel-indiana-1151049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Corporate Response

AUTHOR: BSRO Social - ()

 Hello,

My name is Tom and I am from the Firestone Complete Auto Care Corporate Offices. I have read through your concerns with this location and I would like to apologize if a written estimate was not provided. Typically, when a customer is in the store during services, a written signature is obtained after the repair recommendations are found and reviewed. Please message me at social@bfrc.com with your review posted here and the invoice number from repair (or phone number on your account) so that we can look in to this further with upper-management.

 

Thanks,

Tom

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