Report: #507344

Complaint Review: Firestone Complete Auto Care - Montgomery Illinois

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Submitted: Sat, October 10, 2009
Updated: Sat, October 10, 2009
Reported By: Steph — Montgomery Illinois USA

Author Not Confirmed

Why?

Firestone Complete Auto Care 2121 Orchard Road Montgomery, Illinois United States of America

Phone: 6309066243
Web:
Category: Auto Repair Service

Firestone Complete Auto Care Scamming me for work I didn't need Montgomery, Illinois

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Took my car in for possible battery replacement, after my car wouldn't start. Firestone took it in and told me my battery was dead AND I also needed to replace my alternator. This was a $550 service. I declined the alternator repair and asked them to just replace the battery because I felt that they weren't being honest with me.

The service advisor "Scott" then put the fear in me that I should be replacing the alternator ASAP because it will drain my battery. He told me not to drive anywhere, use my radio, etc. I decided to take my chances and just get the battery and take my car to a different, trustworthy mechanic the next day.

After taking my car to the second mechanic, he informs me my alternator is working just fine!

I contacted "Scott" to let him know I was aware of his attempt to scam me and he blamed it on his computer system, pretty much saying it's not my fault. I can't imagine how many other customers have gotten new alternator's or whatever else when they didn't need it. I spent $1200 in their shop a few month's ago for brake work. Now I'm thinking I got scammed then too.

This is shameful of them to take a customer's hard earned money just to make a profit. Stay away from this Firestone!

This report was posted on Ripoff Report on 10/10/2009 02:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/firestone-complete-auto-care/montgomery-illinois-60538/firestone-complete-auto-care-scamming-me-for-work-i-didnt-need-montgomery-illinois-507344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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