Complaint Review: Firestone Complete Auto Repair, Southtown Plaza, Rochester, NY - Rochester, New York
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- Author Not Confirmed
- Firestone Complete Auto Repair, Southtown Plaza, Rochester, NY ************* Rochester,, New York USA
- Phone: (855) 370-4368
- Web: www.firestonecompleteautocare.com
- Category: Auto Repair Service
Firestone Complete Auto Repair, Southtown Plaza, Rochester, NY Major Rip-off (****) on Lock Cylinder Replacment Rochester, New York
*Consumer Comment: I wish this report had more detail.
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I had a lock cylinder and housing replaced there and was charged $550 for the part alone. I looked online and found one for $112 which is about five times the price they charged me. The sales rep said that they install manufacturer approved parts only. The part I saw online was an OEM (Original Equipment Manufacturer) made by Genuine Auto Parts. I appealed to the company and they had the Customer Service manager contact me and he insisted that the part cost was legitimate to which I replied that I, honestly don't believe him. I was an easy mark or target. I had to be towed in so I was stuck. My total bill which included labor and a new tire was $950. That's no typo. They, also, conveniently neglected to give me the 5% Geico discount and they added a $10 insurance charge for the tire which I never agreed to. They did adjust the bill for those latter "mistakes" but I was ripped off on part. The only good that came out of it is that I can warn consumers not to do business at this Firestone. I can only imagine what scams they run on little old ladies.
This report was posted on Ripoff Report on 07/05/2016 01:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/firestone-complete-auto-repair-southtown-plaza-rochester-ny/rochester-new-york-14623/firestone-complete-auto-repair-southtown-plaza-rochester-ny-major-rip-off-on-lo-1315189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I wish this report had more detail.
AUTHOR: Warren - (USA)
SUBMITTED: Thursday, June 01, 2017
I really wish you had included your Make and Model in your complaint as I would have liked to have been able to price your part. A true "OEM" part comes fron the factory source and such a part would probably not have been manufactured by "Genuine Auto Parts". $112.00 to $550.00 seems like an outragous mark up in price when compairing apples to apples. If you ever revisit this report, please leave more info as I'm really curious in checking your parts.
Warren
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