ED Magedson – Founder
Firestone Tire Complete Auto Care601 Brook Forest Ave. Shorewood, Illinois USA
Firestone Tire Complete Auto Care caused even more problems with car and then accused me of lying after bringing it back the next day. Also they gave ridiculous estimates for the initial problem of bringing the car in for. Shorewood Illinois
2 Years ago I brought in my car to have an alignment done at the Naperville location. Right after I left the lot I couldn't drive straight unless the steering wheel was way off to the right. I brought it back for them to do another alignment. Saturday I brought in my car to the Shorewood location because I suspected a bad wheel bearing. I told them about the grinding noise coming from the front left tire and told them that's the only thing I noticed wrong, that's why I brought it in. The guy at the counter treated me as if I was stupid because of the conclusion I came to of what is wrong. They called me back sunday telling me that my two front rims are bad and that all the tires are worn different because the car is out of alignment. The alignment was done by the Naperville firestone 2 years prior so there is one problem right there. Next they tell me, yes the bearing on the front left tire is going and that I need to replace the abs speed sensor with it. [continued below]....
Later on Sunday, they call me that they are done so I pick it up right at closing time (5pm). Immediately as I'm driving home I notice the car is a lot louder. Sounded like the exhaust to me. So today I bring it back in which is monday. The guy at the counter when I start telling him something don't sound right and I believe it's my exhaust, he gives me a snotty attitude saying "Oh it's probably your bearings getting louder now that your back brakes are fixed. So I tell them I want them to look at it anyways because it sounds a lot different than when I brought it in. They called me back 2 hours later, the mechanic tells me "There definitely is something wrong with the exhaust." So I told him it wasn't doing that before I brought it in and he says, "I doubt that." And then says well exhausts aren't there speciality and says I can pick the car up. He then changed the subject back to the wheel bearings so I wouldn't talk about the exhaust.
So now I have a car that still has a bad wheel bearing and the exhaust has a problem that wasn't there before. The 3 people I dealt with were all ignorant when in fact I was right about what I believed was wrong, both the problem before I took it in and the problem that they caused during the time they had it.
This report was posted on Ripoff Report on 07/21/2014 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/firestone-tire-complete-auto-care/shorewood-illinois-60586/firestone-tire-complete-auto-care-caused-even-more-problems-with-car-and-then-accused-me-1163844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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