Report: #1092420

Complaint Review: Firestone Tire

  • Submitted: Wed, October 16, 2013
  • Updated: Wed, October 16, 2013
  • Reported By: jenleighc — Denver Colorado
  • Firestone Tire
    10955 E Mississippi Ave Aurora, CO
    Aurora, Colorado

Firestone Tire Flats, service, cheap, tear, tear caused by your service, six tires in 8 months, dissatisfied with service, customer service fail Aurora Colorado

Show customers why they should trust your business over your competitors...

I have been a customer of Firestone Tires since I had my very first car, and old Nissan 240 SX in 2000. Rotations, alignments, new tires...all of it was easy. I replaced my first car with my current one, and had years without any issues in Colorado. Then, 2013 hit. I'm not sure what changed, but in the course of 8 months I have had 6 flat tires. It was said that I needed new rims, so I replaced the rims. That did not fix the issue. I bought new tires-again, did not fix the issue. In fact, shortly after purchasing two new tires and a rim in March, I had 3 more flats on the same tire, always given the same excuse that the glue did not hold with the weather changes and they would just need to put on a new sealant. Not once did they say they were sorry for my inconvenience..let alone dealing with the dangers of being a young woman on the side of the road so many times in less than a year, being late to class and work, and overall making my entire being live in a constant fear of the next flat..Finally, I got my 6th flat today, and can only assume (and hope) it is the same tire. I finally gave up and went to a rival tire store to see if THEY had any insights. They found a tear on the inside of my NEW tire, from servicing (removal and placement of the tire on and off of the rim). I saw the tear with my own eyes, and it can only be attested to this. You have officially lost this long-time customer of your business, as well as anyone I can convince to come with me to this rival company, because you offered no real solutions, injured my new tires, and couldn't even figure out what was really wrong in the first place. Not to mention that I have to regularly buy new tires due to changing seasons in Colorado...I truly hope that you read this, and I truly hope that you take it to heart in your company. Customer service, owning what you have done wrong, and truly trying to understand the frustration of someone like me is paramount to a successful business. I wish you luck in the future, but can honestly say that I will steer any who will listen away from your business.



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