Complaint Review: firestone
firestone Firestone auto, Firestone tire damage my car, failed tire alingment, lied about needing tie rod end, DENIED ALL of IT! AVOID columbus, Ohio
On 7-14-12 I took my car in to firestone at 180 n 3rd st cols. Oh. For a rotation and oil change. They damaged the front fender with the car lift (which I have pictures of), then marked on the paper that there was damage. Funny how the next firestone never mentioned any damage. I am quit sure that the damage will match up with the lift they use.
Then they put a lug nut on crooked ( which I still have the lug and nut) and when I went to take it off the stud broke. I showed the manager the crooked lug on the broken stud and he tried to blame it on age of lug.
Then they rotated the tires and put a round about tire from the rear on the front but said nothing about a round about tire. This after I had an alignment in April 2012.
So then on 8-19-12 I took my car to the firestone on E. broad st. cols. Oh. For an alignment, inspection and belt change. This is when they told me that my tire was rounded about and that I needed a front tie rod. (Which my mechanic said was not needed) then they me they could not do the alignment with a bad tire and because it needed a tie rod. They did not even look at the tie rod, just the round about tire.
So now I have a bad tire that should have had 30,000 more miles, a damaged fender and a broken lug bolt.
Not sure why no one caught the tire problem on 4-12-12 when they did another rotation. I am very upset and thinking that I should just give up on firestone all together.
Corporate office denied any wrong doing except for the tire stud. They denied that the round about tire was due to failed alignment and called it normal ware. I have been with firestone for 20 plus years, but today,
This report was posted on Ripoff Report on 03/23/2013 05:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/firestone/columbus-ohio-43215/firestone-firestone-auto-firestone-tire-damage-my-car-failed-tire-alingment-lied-about-1037289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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