Report: #943283

Complaint Review: Firestone

  • Submitted: Tue, September 18, 2012
  • Updated: Wed, September 19, 2012
  • Reported By: Angry — Tinley Park Illinois United States of America
  • Firestone
    9280 W 159th
    Orland Park, Illinois
    United States of America

Firestone FALSE DIAGNOSIS Orland Park, Illinois

*Consumer Comment: I have a question....

Show customers why they should trust your business over your competitors...

Simply needed a new engine coolant tub.  Specifically told manager and mechanic I was out of work and to please "only" fix what needed fixing - not preventative suggestions.  They said it was necessary for upper and lower hoses, a new thermostat and tub. Total cost $1200.

Took car to an honest local company, total cost $189. 6 months later the car is still running great.  Also called Jag dealer, they confirmed you would know if you needed new hoses-they would be smoking.

We were treated horribly at this place. Truly insulting!  We were told if we didnt have money possibly should not be taking our car to them. Never said didn't have money, just asked for them to be honest about what needed fixing. 

Shame on them for trying to take advantage of someone who is in hard times!  The local honest car dealer was happy to have our business and money. 
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This report was posted on Ripoff Report on 09/18/2012 11:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/firestone/orland-park-illinois-60462/firestone-false-diagnosis-orland-park-illinois-943283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I have a question....

AUTHOR: Ken - (USA)

"Simply needed a new engine coolant tub.."  What is a "coolant tub?"
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