• Report: #991738
Complaint Review:


  • Submitted: Sat, January 05, 2013
  • Updated: Sat, January 05, 2013

  • Reported By: PAMELA1825 — SARASOTA Florida United States of America
4060 BEE RIDGE ROAD, SARASOTA, Florida United States of America


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I took my car here for the 17.99 oil change special they were advertising on a banner in front of the store. I also have  the free for life tire alignment and rotation from a previous purchase One hour after I dropped off my vehicle they called me and said I had a nail in a tire that could not be fixed . They also came up with a total of 868.00  in things they said i needed to have done/

since I have their tire warranty i told them change the tire nothing else . when I  went in to pick up my car , they said that my tire was fine and didn't need  to be changed , because they foundthat with mywarrant they  could only charge me $33 , on warranty ,  instead of the almost 200 price for my tire .

When i asked how it could go from being unrepairable , to not needing anything , they showing me a small piece of screw , and it wasn't into the tire as deep as they thought .  I  picked up the car and took it to (((competitor's name redacted))) , off of Clark road .  Matt did eveything on the list of repairs that firestone listed except he did not change my windshield wipers at @9.99 each /  

My total bill from (((redacted)))  was under $400. Matt was really great he stayed over past he posted hours to finish my car , and it really runs great. i thought the big box names were honest. Now i will always go to the small business owner in the future

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 01/05/2013 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/firestone/sarasota-florida-342533/firestone-lied-about-my-nail-in-my-tire-and-more-sarasota-florida-991738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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