FireStore Online FireStore Uniform Store Stained, Wrinkled Uniform and a Dissatisfied Customer Edgewater Florida

Absolutely awful, I am reluctant to even give this company one star. I ordered hundreds of dollars worth of merchandise from this company for my husband who is in the police academy. One of the uniform shirts we ordered was extremely wrinkled, threads loose, badge loose, and an awful disgusting brown stain by the buttons. I took pictures immediately and called the "customer service" line for this company on January 13th 2015. Jeff (foreign) answered the line and took down my order number. I requested to be transferred to Nate (store manager). After emailing the images to the customer service email and speaking to Nate he assured me that a new shirt would be sent to us and our rush payment would be refunded. Unfortunately we had missed the shipment for this day but the shirt would be sent out Wednesday morning, January 14th. Since we received our original rush order within two business days, I assumed the same for this new order. Come Friday, January 16th we still had not received the new shirt - it was so convenient when I called the company that their "offices" were closed on Fridays. I sent an email to Nate regarding this issue and how we were really irritated that my husband's new shirt had not arrived yet and requested an update - no answer. Monday, January 19th I left another message for Nate - no answer. Tuesday, January 20th I called the customer service line and Jeff answered the phone, I told him the issue at hand and requested to speak to Nate and not a voicemail - low and behold, he transferred me to a voicemail. I called the customer service line again, no one even picked up I was forwarded to a voicemail - called again three more times and no one picked up. Decided to give it about 30 minutes because it seemed like they were screening my phone call, sure enough when I called back 30 minutes later they answered. I told Jeff this was unacceptable customer service and I demanded to speak to Nate or another manager - he responded "I can't do that." I said yes you can Jeff, transfer me now. We still do not have a shirt nor a refund. Jeff said that they have refunded us our money and I responded by saying no you have not and that doesn't help the situation of the shirt we received in such poor condition. Jeff said we have refunded your money - I asked Jeff when our money was refunded and he said he couldn't tell me. I asked Jeff when should we receive the refund and he said he didn't know. At this point I was livid and simply asked pending our refund we still need another shirt, when can I order this? Jeff responded (and I quote), "I can't do that we will not be doing business with you anymore."

UNREAL - such POOR, awful customer service. This entire situation was the stores fault and yet we are still without a shirt and still without a refund. We will be going to the Chamber of Commerce, BBB, and Daytona State College. We have connections with DSC and we will recommend that no one does business with this store for any of the Emergency Services Program at the school.