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Report: #1281451

Complaint Review: First Acura - Seekonk Massachusetts

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  • Reported By: Michael — Swansea Massachusetts USA
  • Author Confirmed What's this?
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  • First Acura Seekonk, Massachusetts USA

First Acura unethical practices, decietful, inept, no knowledge Seekonk Massachusetts

*UPDATE Employee: Your Experience

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I recently purchased a 2015 TLX from this dealership. After a 9 hour deal I ended up getting the numbers I felt were reasonable. I arrived at 0900 and was met by a sales consultant Danielle. After negotiating for over 5 hours and me leaving and returning after I calmed down, I was told that I would need to put 500 dollars down and that was to cover the all weather Mats I wanted. I was told this was for the service?? What did service have to do with all weather mats?

I agreed and was told the residual would be put towards the price of the car. I then was told they were going to buy my trade in out right. I found I owed 1000 less than I expected and told Danielle that I wanted that put towards the car as well.

I agreed on a price and they agreed on a monthly payment but added 1500 to the price after I got to finance and they also thought it was a lease vs. a buy. This after the sales consultant spelled it out to the manager for 1.5 hours.

No she said that was what we were going to give you anyways for your trade. After another 4 hours I finally recieved my car all cleaned and detailed. While she was putting the license plate on, I was being shown how to work the gadgets in the car.

I left the dealership that night only to wake up and take the car back to Acura to get my registration.

As I walked up on it the sun hit the rear bumper and I noticed 3 Screw marks, dents actually, looked like someone hit it and never told the owners or managers and the car was presented to me like that. Danielle put the license plate on and the detailers cleaned the car prior to me taking possesion. Someone had to have noticed this!!

They hid the fact until I walked in like a wild man. They took me to the back of the store where I was introduced to the Service manager Bob. Great guy, he told me that he'd take a bumper cover from a 2016 on the lot. After they swapped the bumper covers I inspected the car further and found scratches on driver door and passenger front fender!!

I flipped out told them I wanted my truck back. The truck was gone already!! They were able to buff it out.

This was the second time in 10 years the damaged a/my car and neglected to tell me hoping I would not notice.

These people havevery poor, almost non existant, and the sales consultants are snakes..

 

Please do not buy a vehicle from this place or you to will be sorry and possibly decieved!!

 

Bob in Service and Erika in customer relations saved the day. They aree the only 2 I

trust.

Never again!!

This report was posted on Ripoff Report on 01/21/2016 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/first-acura/seekonk-massachusetts/first-acura-unethical-practices-decietful-inept-no-knowledge-seekonk-massachusetts-1281451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Your Experience

AUTHOR: Randy Cloutier - (USA)

POSTED: Monday, January 25, 2016

We are sorry to hear about your experience with our dealership.  This is certainly not the experience we work hard to deliver to our customers.  We greatly appreciate your feedback, and hope that you will give us a second chance.  I would like to respond to your specific concerns...

 

  1. You had presented a trade that was only a few months and without recent market history on this brand new model we took some extra time to make some calls to get you the best trade value possible.
  2. The monthly payment changed since the original deal was tied to a rebate directly tied to leasing or financing the vehicle through Acura Financial Services.  When the purchase structure changed, we lost the ability to apply that rebate.
  3. We did meet as a team to discuss future transactions regarding time spent negotiating and 1.5 hours is simply not acceptable by any standard.  A manager should have been involved before we even discussed numbers.
  4. Your vehicle was delivered in complete darkness and simply was a result of timing not intentional to hide any damage on the vehicle.  No one wins trying to deceive anyone.
  5. I am grateful that our service staff was responsive and provided the most immediate solution to make your car 100%.

 

I do sincerely hope that you can reconsider judging the entire company based on this experience.  We truly strive to provide exceptional service to all customers.  Please feel free to reach out to me directly with any further comments or concerns if there is anything we can do to remedy your experience.

 

 

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