First American Home Buyers Protection Corporation FAHBPC BEWARE OF FRAUD THAT I EXPERIENCED Van Nuys, CA Nationwide

This is my experience with FIRST AMERICAN HOME BUYERS PROTECTION CORPORATION as detailed in the letter I wrote to the CALIFORNIA DEPARTMENT OF INSURANCE CLAIMS SERVICE BUREAU:

California Department of Insurance

Claims Service Bureau

11th Floor

300 Spring Street

Los Angeles, CA 90013

To Whom It May Concern,

I am fairly convinced that First American Home Buyers Protection Corporation (FAHBPC) is defrauding its customers from legitimate warranty claim payment and may be “in cahoots” with unscrupulous repair services to keep their costs down.  On 9/17/14, I filed  service request 304214322 under Contract #10386529601 for a DCS countertop exhaust fan/blower that was vented our range/cooktop.  We purchased the home a year earlier and the device had been in working order for nearly a year before breaking.  It was pretty obvious that the blower motor was broken but despite having 3 separate technicians from 2 separate companies come to the house and supposedly “diagnose” the problem, nothing was done (one being Premier Appliance Service.)  My wife took 2 days off of work to accommodate the technicians' visit and I gave up a Saturday with my children.  In each instance, the technicians contracted by FAHBPC came and looked at the blower but performed little diagnostic work.  The first technician left the panel off so when the second came a couple weeks later, the latter yelled at my wife that he wouldn’t diagnose the item because the panel was off even though his colleague had left it off!  The third technician came over and didn’t even take the panel off to test the circuits (even though I had put the panel back on so that they wouldn’t make any further excuses)!  I communicated all these events to FAHBPC and spend countless hours on the phone with them and mostly on HOLD and they kept “kicking the can” down the road and doing nothing.  Finally, on 2/23/15, they sent me a letter stating “Under the section marked IMPORTANT, items are not covered unless they are in safe working order at the start of coverage.”

This is absolutely absurd because the exhaust unit worked well for a year and was never altered by anyone!  My concerns and suspicions led me to a YELP and Better Business Bureau (BBB) search where I quickly discovered REVIEWS indicating this is a very common practice that MANY other customers had experienced with FAHBPC!  My repair problem was not rocket science!  It’s a simple blower motor that’s broken in an exhaust unit for a range!  My research has shown me that a new unit retails for about $1500 and the motor component of it is valued at $700-$800.  The online reviews I found along with the fact that FAHBPC refused to address this very simple claim leads me to only one conclusion:  They are fraudulently denying claims based on made up fallacies in order to reduce their reimbursements to their customers.   My unit has always been in “safe working order” and this is simply a ploy they obviously use FREQUENTLY to deny claims.  This requires a full INVESTIGATION on the part of the California Department of Insurance as many customers have obviously been defrauded.

They’ve closed this case now and my calls have led to promises that they would allow me a one time Second Opinion look by another contractor who has yet to call me.  However, my wife and I have already spent countless hours on the phone and taking days off work and our suspicions lead us to believe this is simply another thinly veiled attempt by them to shirk their responsibilities!  We’ve had 3 technicians that have done NO DIAGNOSTIC WORK when they come to our house!  I’m not an appliance tech but as a spine surgeon with some knowledge doing basic electrical work, my wife and I can attest that none of the technicians came over with the intent of diagnosing and repairing the problem.  I truly believe FAHBPC has no intention of ever repairing or at least cashing out my claim.   Each day off work costs my wife $500 and me several thousand dollars and we’ve both already sacrificed far too much!  Therefore, I request your assistance in helping me in my claim requesting $850 (conservative estimate for cost of motor repair/replacement and labor.)  I am certain that FAHBPC will not address this fairly unless the CA Dept. of Insurance or legal representation is involved.

Sincerely yours,

MDJB