First American Home Buyers Protection Corporation Deceptive Customer Service ripoff Van Nuys California

I closed on my house in October 2006 and was told at closing that a Home Buyers Warranty was purchased to cover major appliances for 12 months. I never received a contract from FAHBC. In March of 2007, I called a HAC company to come clean my Heating unit and was told that there was a major problem, the unit needed to be replaced.

I called FAHBC and (1) asked for a copy of my contract and (2) asked that they send a contractor. The Customer Service rep I spoke with indicated that she would get me a copy of the contract in the mail immediately and that I would be contated by a contractor within 48 hours.56 hours later, I again contacted FAHBC and was told that the claim had to be handled "by hand" , that a contract was forthcoming and that I would be contacted befor close of business that day.

You guessed it, two days later, I again was the one calling and this time called a regional sales person to see if I could get any resolution. She did some research and I was told that there never was a contract and therefor the claim was no good. I contacted the parties that were involved in closing and advised them that someone took the money that supposedly went for a warranty policy and they needed to beware because they themselves had purchased a warranty policy on their new home.

FAHBC just needs to educate their Customer Service people on how to handle these types of situations. If I didn't have a contract, they should have told me then but now, they have stated that a contract existed at the time of my loss and I feel that they need to reimburse me for the service/replacement I had done on my heater. This is deceptive trade practice and should not be tolerated. I have been in the insurance business over 30 years and if I state that there is a contract then there is a contract and coverage.

L
Amarillo, Texas
U.S.A.