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Report: #1159627

Complaint Review: FIRST AMERICAN HOME BUYERS PROTECTION - Van nuys California

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  • Reported By: Lori — Pasadena California
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  • FIRST AMERICAN HOME BUYERS PROTECTION Van nuys, California USA

FIRST AMERICAN HOME BUYERS PROTECTION SCAM HOME WARRANTY COMPANY;BEWARE Van nuys California

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This company contracts with incompetent service  providers. We are now entering our 7th week without a washing machine because of the rude, inept  repairmen sent by first American. When I called to complain', I got a huge run-around. This is the worst customer service I have ever received.  
I will be canceling my home warrenty with First American and paying out of my own pocket to get my dang washer repaired.  Their business model is to blow you off until you give up and pay for your own repairs. SCAM ALERT.
Do NOT purchase coverage from  this company if  you value competence and customer service, letalone value for your $$. 

First American offered to reimburse $50 of laundromat expenses...as if I had been collecting those receipts for the past 2 months. Nope. 

I have spent AT LEAST 15 hours dealing with this failure over the past almost two months. First American is incompetent to help and tone deaf in its responses. Again, do NOT purchase this product. I look forward to severing ties with this "company". And, We may still need to pay out of pocket to get the washer fixed. That's how these companies make their money.

Ultimately' they were unable to repair our washer and offered us much less in replacement payment than it cost to replace the washer. The whole experience was degrading and now I see why people do not trust companies. I am older, and I have never experienced such shameful disregard in all my days.

 

This report was posted on Ripoff Report on 07/04/2014 02:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-american-home-buyers-protection/van-nuys-california/first-american-home-buyers-protection-scam-home-warranty-companybeware-van-nuys-californ-1159627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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