ED Magedson – Founder
First American Home Buyers WarrantyNationwide USA
First American Home Buyers Warranty FAHW.com Extremely poor follow-up on issues reported; worse than poor customer service Nationwide
Worst customer service and follow-up to issues I think I've ever encountered with any service organization. Have reported 2 issues this year that should have been simple to fix and both have taken more than 6 weeks each to resolve.
Most recent issue is an AC unit that is not working. Reported on 7/18 to FAHW. Today is 8/26. Still not resolved as of today and it's a comedy of errors. Local contractor that was chartered to do the work confirmed and then missed 2 appointments and called today to say they in fact don't even have the part because FAHW did not follow-through and order as the committed. No follow-up from FAHW to apologize or communicate a targeted new date of installation. Changed our schedule to be home multiple days to meet the contractor and no work at all. Additionally, FAHW is quoting over $500 of "non-covered charges" - work they say has to be done to install the broken part
Have left multiple voice mail messages with the associate claiming to be my "claims specialist" and have received no follow-up on the phones numbers I'm leaving him. Only communication is coming from the local contractor and that is not their role. Have left multiple messages on their e-mail service and response is that they are checking into it - messages appear to be "canned" and have not dealt with the issues.
My request of all who read this is to shop elsewhere - this organization has so many issues and such poor customer service that it's amazing to me that they are still in business. I'm switching warranty companies as soon as possible and am OK losing my annual fee in the process.
Has anybody had success asking FAHW to cover "damages" due to poor service (lost work time to be home for their appointments, incredible length of time to reslve issues?
This report was posted on Ripoff Report on 08/26/2014 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/first-american-home-buyers-warranty/nationwide/first-american-home-buyers-warranty-fahwcom-extremely-poor-follow-up-on-issues-reported-1172442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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