first american home warranty SCAM!!! "FIRST AMERICAN HOME WARRANTY" SCAM!!! Van Nuys,  California

First American Home Warranty ATTN:Miguel, I am very disappointed to have never received a response to this below email or any of our numberous phone calls. Furthermore I cannot believe that now more than two months after submitting this claim we are still without any air conditioning. The latest contractor (2nd opinion contractor) sent out to evaluate the unit has now informed me that they need to come back out to the house for further diagnosing. I have been more than patient in dealing with this claim however have reached my limit. I don't understand why there have been so many delays. My husband and I have been our own ambassadors without any initiative in following-up etc. on the part of First American. We all know the furnace has been recalled and can not legally be touched. I have an email from FAW confirming a new furnace was ordered 18 August 2014. If I do not have a response from the contractor to schedule the replacement of this item we will be forced to seek legal action.