When I first contacted Kevin Brown who is a customer service representative he made everything sound so nice and uncomplicated. They apparently gave me a good price and discount so i thought i would go with them after thinking about it for a few days i decided to go with this company. I then got a call saying that if i have any extra stuff i would be charge extra and we did have some loose items that we thought of later,they wanted to charge 300 dollars more . I then accepted not to take the extra stuff so we wouldnt complicate the move. well i guess they werent happy because i said i didnt want to spend more money. These people already knew the size of my storage and i agreed to give them a deposit of 443.49. They called again trying to reconfirm the move this time telling me i would have to pay 50% of the balance when they picked of my items in Columbia ,Pa clearly knowing i would not be there and that my sister would open the storage for them,they then said i needed a power of attorney ,thats where i drew the line and thought this is going to spiral into a nightmare money pit. They had initially told me i would pay the balance when i received my things,but they dont honor their word and they keep passing you to different people a Catherine called me ,a nicole called me ,a Kat called my husband and a Julian sent me this power of attorney to sign which by the way is also authorization to pick up and deliver your things. At the end i spoke to this man Julian and he gave me Randi email who is the refund person of contact. So story short These people are unprofessional people who do not know anything about customer service. They refused to give me the owners name.and ripped me off for 443.49 withought lifting a finger.This Kevin Brown never emailed me back to fix the situation ,they keep passing you to different people .Dont sign anything and do not try to do any business with them they are con-artist!!!