Report: #1148596

Complaint Review: First Choice Emergency Room Arboretum Austin

  • Submitted: Wed, May 21, 2014
  • Updated: Tue, July 01, 2014
  • Reported By: 1500$ throat swab for whooping cough — austin Texas
  • First Choice Emergency Room Arboretum Austin


First Choice Emergency Room Arboretum Austin $1470.20 for a throat swab test Austin TX Nationwide

*Consumer Comment: comment

Show customers why they should trust your business over your competitors...

This place should be remembered as Facility Charge Excessive Rates clinic. They charge excessively for routine urgent care besides an exorbitant facility charge.

Should have been upfront about the costs before rendering service instead of surprising us with a jaw dropping1500$ bill for a simple throat swab to check on my  daughter's sore throat.

My wife wanted to try this new facility as it was closer than Minuteclinic, Medclinic and Concentra. The staff said they'd treat urgent care and accept BCBS insurance but failed to inform us about their rates which is a basic minimal expectation for a routine non emergency case.

They billed 1000$ for a facility charge and a 300$ for a throat swab to check for pertussis  50$ for a pulse ox check( you can buy a pulse ox meter for 20$), 300$ for evaluation & management ...

How is a patient supposed to know that this place charges 8 times what a regular urgent care costs??  Either it was a billing error or this is highly unethical billing.

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This report was posted on Ripoff Report on 05/21/2014 12:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Jeanski - ()

Is this place accurately named? In other words, is it truly an emergency room connected with a hospital?  If so, you pay for the expertise of ER personnel.  Besides which, why go to an ER for what seems to be a case of strep?  Next time, save your money and wait to see your regular doc, or go to an urgent care facility.

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