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Report: #829842

Complaint Review: First Class Vacations - Boca Raton Florida

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  • Reported By: anon — Gainesville area Florida United States of America
  • Author Not Confirmed What's this?
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  • First Class Vacations 1515 North Federal Highway # 403 Boca Raton, Florida United States of America

First Class Vacations Taking advantage of senior citizens plus more, they are a scam Boca Raton, Florida

*Consumer Comment: I had a great vacation

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This company and the so called reservationist took $500.00 of my mothers money, promising her a cruise vacation package plus a free gift of 3 nights 4 days of hotel stay either in Vegas or Orlando florida.  Well when I finally called to talk to someone I left a message on the voicemail of Allison 2 weeks later still no call.  I finally got ahold of a Rachel who blew me off everytime I called.  Three days in a row, she first put me through to some womens voicemail and of course no call back.  After calling again and getting Rachel she blew me off again, she couldn't talk one day because it was one minute to closing, give me a break.  The third day once again Rachel, put me on hold said she was helping another client, when I knew she wasn't but heard another phone ringing in background.  She didn't want to bother with me.  Finally got ahold of Stephen, another rude individual.  I told him how rude Rachel was he questioned me like I was crazy.  I asked him about a refund for my mother will not be able to take this cruise due to her health.  He would have cared  less and said well she was told it was non-refundable.  How unfair is that, they should have exceptions, i.e. health problems plus more.  There is more to this story but it would take me too long.  Please do not use these people for your vacations, it is a rip off.  Read the other stories they are true for I have ran into the same problems!!

This report was posted on Ripoff Report on 01/27/2012 03:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/first-class-vacations-firefly/boca-ran-florida-829842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I had a great vacation

AUTHOR: Jim - (United States of America)

POSTED: Friday, January 11, 2013

I must say that to put a report on a company online it takes a lot of courage. I see this all the time, customers not getting something for nothing and they try to smear the name of a business. My family and I went on the best vacation we ever have and it was because of First Class Vacations. I'm not an advocate for the company, but I did have to wait to finally get it booked.

The one thing that tares this country apart are people like you that take a situation were you saved money on your vacation and because it didn't happen right away you put bad reports about business. It is you that are the wrong and I tell anyone call them and find out for yourself 800-650-5124. We had a great time and saved so much money, we made one phone call and everything was taken care of. No one wants to deal with someone that probably talk down to everyone they talk to and not just this situation, but any situation.

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