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Report: #640218

Complaint Review: First Data Credit Card Processing - Atlanta Georgia

  • Submitted:
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  • Reported By: Base XVI, LLC — Flagler Beach Florida United States of America
  • Author Not Confirmed What's this?
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  • First Data Credit Card Processing 5565 Glenridge Connector NE, Suite 2000 Atlanta, G Atlanta, Georgia United States of America

First Data Credit Card Processing First Data Charging customers fees for fake services Atlanta, Georgia

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I am a database developer and I spoke with First Data on behalf of a client (Warren-Wear.com) in regards to First Data's additional $5 fee for adding a shopping cart.  I asked the representative (Adrian Rubbo) what the $5 fee is for.  She didn't respond and diverted the question.  Further inquiry revealed that First Data didn't do any development, didn't maintain the database for the cart and she didn't really know what the $5 fee was for.


Conversation ensued into the fee structure where she identified several other administrative fees which she could not explain and did not know what they were for.  I advised that other services (Google Checkout) didn't charge these fees and she became extremely offensive with me and refused to speak with me further.  Eventually, she hung up the phone.

This is a classic example of a large corporation just charging clients fake fees.  Their conduct is fraudulent and unethical and I will assuredly advise my clients away from their services.  Customers looking for credit card processing need to ask many questions and evaluate services before subscribing to one.  The State of GA and/or FBI should investigate this organization for the countless fraudulent fees charged to clients.  This is a textbook corporate fraud and the type of conduct that results in class action lawsuits.

This report was posted on Ripoff Report on 09/13/2010 03:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-data-credit-card-processing/atlanta-georgia-30342/first-data-credit-card-processing-first-data-charging-customers-fees-for-fake-services-atl-640218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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