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Report: #1266266

Complaint Review: first data - cordova Tennessee

  • Submitted:
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  • Reported By: Pete — Boise Idaho USA
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  • first data cordova, Tennessee USA

first data Child endangerment cordova Tennessee

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My daughter is a minor. The company she work for (fast food) deposits her paycheck into an debit account managed by First Data. They have shut off her access to funds. She has contacted and faxed the requested information. They say "informaton received and we'll let you know in a couple of days". They never notify her and she ends up having to call back.

When she calls back, it is the same thing. Fax the information again. She does, again. They say "information received and we'll let you know in a couple of days" again. They are rigid in their rules and do not have contingencies available to get desperately needed and hard earned funds released.

Fortunately she is a minor and I provide for her needs. If she were an adult, she would have been in danger of starving. If she were to move out of my custody and try to survive on her own as a youth, she would starve. Why would this company let a child starve? Why won't they let her have the money she has earned? She has sent them everything that they requested, three times now! How many times does she have to keep giving them the same information?

She is changing the direct deposit from her company to go into a bank that has a good local office. When/if we are ever able to get the funds, we will close the account.

As a side note, we have called customer service during regular business hours (M-F, 8-5) and have always been routed to an overseas call center. They tell us that we were routed overseas due to high call volume at the US call centers. When we demand to be transfered to a US call center, they do. Kind of ironic, that we always end up with the same call center in South Florida. And we end up with the same call center operator! I suspect that they only have one US call center and she is in S. Florida which is why we get routed overseas and they feed us garbage about high call volume at the US call centers...

Pete, Boise, Idaho

This report was posted on Ripoff Report on 11/06/2015 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-data/cordova-tennessee/first-data-child-endangerment-cordova-tennessee-1266266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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