• Report: #876419
Complaint Review:

First Data

  • Submitted: Tue, May 01, 2012
  • Updated: Tue, May 01, 2012

  • Reported By: 1st Response Services LLC — Holiday Florida United States of America
First Data
Internet, Arizona United States of America

First Data Credit Card Fraud, Wire Fraud, and Violations of Fair Trades Act Internet, Arizona

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I setup a Merchant Account for my business with First Data eCommerce. After a few days and processing applications my account was approved. I submitted my customers credit card for a new Air Conditioning system to be installed in their home, and it was approved. This was Friday 4/27. I called my rep Jaime Standage regarding the amount of time that it would take once i batch processed at the end of the day for the funds to be transferred into my account,

so i could notify my customer of when they could expect me to arrive to complete the new system installation. I was told 2 days at the most on turnaround time for processing. I happened to log in to my merchant account to review orders and see if there were any notifications on our account, and was not able to login. So i contacted customer service tonight regarding this, and was told my account was closed.

This being of great concern, i wanted to speak with someone as to why, especially considering they charged my bank account 62.91 earlier that morning for their monthly processing services. Services that up to this point have not been rendered. Finally i was able to reach the 3rd shift supervisor named Jeff. He stated that he wasnt able to see why it was closed but that my customers funds were being held in security....... Funny thing is, i never recieved any emails about my account, or my customers funds being held, nor did i get a call from security about this.

I was also told by Jeff that i would not be able to speak with anyone in security until 830 am EST as they were closed. This another problem considering they have a 24 hour service line but security works bankers hours. I have great concerns about this companies practices. This has not only now costed me money for getting no return in exchange, but also is costing my customer. Not just in money but in comfort, because now they have to wait even longer to get their system installed. This company and their represenatives need to be locked the F up!

This report was posted on Ripoff Report on 05/01/2012 12:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/first-data/internet-arizona-/first-data-credit-card-fraud-wire-fraud-and-violations-of-fair-trades-act-internet-ar-876419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on First Data

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?