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Report: #1346461

Complaint Review: First Data - Nationwide

  • Submitted:
  • Updated:
  • Reported By: stonecraftarts — Lovleland Colorado USA
  • Author Not Confirmed What's this?
  • Why?
  • First Data Nationwide USA

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In December of 2012 my small business chose First Data for our credit card processing services. We entered into a 4 year contract; the first two years the service was fine. In August of 2015 our point of sales terminal simply stopped working. After days of conversations with customer service and tech support I was finally told that our POS was no longer indusrty compatible and I would need a new device. Unfortunately they were unwilling to provide me with a new device, as my contract had been signed through an "Iso" of their company that had gone out of business. After 2 months of being unable to process cards (at a loss of thousands of dollars to my company) I was forced to switch to a new card service provider. I cancelled all contracts with First Data and returned their pos device. I was told numerous times by several customer service reps that I would incur no penalty as the iso I had signed contract with was no longer in business. Unfortunately the leasing department of First Data did not honor this and for the past 2 years they have continued to charge me $46.82 every month for a machine that no longer functiones, and is not even in my possession. As near as I can tell this is a breach of contract, as I was not provided with the product that I signed the contract to rent. I have talked to FDGL customer services numerous times, and even threatend legal action; but I fear the legal fees would be as much as the settlement. As a small business owner I am appalled that big corporations like First Data can take advantage of us in such a perfunctory manner, and be left unchallenged. I would be willing to take place in a class action suit against them if other small businesses come forward.

This report was posted on Ripoff Report on 12/29/2016 12:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-data/nationwide/first-data-forced-us-to-pay-for-services-not-rendered-nationwide-1346461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

two missed shows is several thousand dollars revenue

AUTHOR: - ()

POSTED: Thursday, December 29, 2016

I am a sculptor I do arts and crafts shows, on average I process around $1500 in cards at any given show (often two or three times that at a good show). In september I was waiting for customer service to resolve the issue; at first they assured me that they could just provide me with a new pos. When they discovered that their iso had gone out of business they then declared that they were not liable, the iso was. With no way to contact a company that was out of business I was, quite simply in limbo until I could figure out what to do. September passed and I was unable to process for my show at the Denver merch mart. in October I was on the road in Albuquereque trying to negotiate a new terminal from the road, and eventually setting up a contract with a new card service provider. At no point was simply buying a new pos unit an option, and since my old unit was non-functional I also was unable to process cards for the balloon fiesta (typically a $6000 - $7000 show). Processing cards offline was also not an option as the iso was (as previously stated) out of business so any time the number was called, there was only a busy signal.

What I am even more frustrated by though is the fact that for two years since then I have been charged every month to lease a pos unit that is no longer even in my posession.

Do you work for First Data?

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#1 Consumer Comment

Two Viable Resolutions

AUTHOR: coast - (USA)

POSTED: Thursday, December 29, 2016

“After 2 months of being unable to process cards (at a loss of thousands of dollars to my company)”

That makes no sense for two reasons:

You could have purchased a new compliant terminal for less than $200.00.

You could have processed transactions using the telephone backup system provided by all processors. It is inconvenient and costs more but it’s better than losing revenue.

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