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Report: #710330

Complaint Review: First Data - Simi Valley California

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  • Reported By: Tim — Alpharetta Georgia U.S.A.
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  • First Data P.O. Box 5180 Simi Valley, California United States of America

First Data FirstData, Can We Organize A Class-Action Lawsuit Against This Company? Simi Valley, California,

*REBUTTAL Individual responds: Merchant Processing Agreement

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First Data has been the biggest nightmare of a company I have ever had to deal with! The people who run this company totally don't care anything about their customers, and here are the facts to support these statements:

I was referred to First Data by a company, called LeadNetPro. According to LeadNetPro, they supposedly have an agreement with First Data, where the LeadNetPro members can join First Data on a month-to-month agreement, and for a $30 a month charge.

I signed up with First Data on 2-4-11. Before I signed up, I asked the salesperson, by the name of Claiborne King, several times what my total monthly cost would be, and he told me $25 a month. I asked him if there would be any other monthly charges, and he said "no."

Well, I was surprised when I received my initial bill from First Data, and the amount was $46.23. I called the company, and they told me this would be my monthly charge. Claiborne King was obviously dishonest with me so that he could make his greedy commission!

Also, Claiborne King never mentioned the fact that there is a 6 month contract. If I had known that, I never would have signed up with First Data at all.

When I called customer service to try to get a resolution to the problem, they refused to let me speak to anyone on the phone who would help me with my situation! Instead, they told me that I would have to file my complaint, via email, to their corporate office at this email address: businesssolutions@firstdata.com.

In my initial email to corporate, on 3-4-11, I requested to be allowed to cancel my contract without having to pay the ridiculous $155 early termination penalty, since I wasn't aware I was signing a 6 month contract. I didn't see anything on the site that said there was a 6 month contract, so if that information was there, it must have been in very small print (not surprising that it was in small print, right?)!

In my email to corporate, I also said that if the company would not honor my request to waive the $155 early cancellation fee, then I wanted them to terminate the employment of Claiborne King, the salesperson who lied to me about the cost and didn't tell me about the 6 month contract.

Well, I FINALLY received a response from the corporate office today, but the response came exactly 3 weeks after the day I filed my original email complaint. THIS IS AN OUTRAGEOUS AMOUNT OF TIME TO HAVE TO WAIT FOR A RESPONSE!

Not only did it take corporate 3 weeks to respond to my request, but when they finally did respond, they only sent me an email, with no phone number included. The email came from Cynthia Garcia, from the Business Solutions Group, First Data Independent Sales.

In this email, Ms. Garcia basically said I signed a contract, and there was nothing they could do for me. After reading her response, it seems as though she didn't even bother to read my email at all! Also, from her response, it seems as though she doesn't care! She didn't bother addressing my issues at all!

A while back, when I was speaking to a customer service person on the phone, this person told me the corporate office would probably call me and talk to me on the phone to help me resolve this
situation.

Well, that certainly didn't turn out to be true! It seems that these people will say anything to get the customers off the phone! At First Data, it appears that there are no consequences for employees who deceive customers (for example, the salesperson who lied to me, who is still employed there), so why should their employees care what they say? If you can say whatever you want to the customers, and get away with it, why would you have any fear of anything?

As if all of this wasn't enough, to add insult to injury, I faxed over an account cancellation request to First Data on 3-23-11. On that request, I clearly checked the box that said to cancel my account "Upon the end of the initial term of my agreement." Well, this means my account should have been canceled at the end of my 6 month contract.

However, First Data shockingly went ahead and canceled my account immediately, and they said they will charge me the $155 early termination fee.

This is more proof that the people at First Data apparently do not bother to even read any requests you send to them! I didn't ask to have my account canceled immediately, but they didn't care! They did it anyway.

LET ME BEG YOU AND URGE YOU TO STAY FAR AWAY FROM FIRST DATA!

It took me several hours to put this complaint together, but I did it in order to protect all of you guys who are considering using this company! Every single thing I have said is true, and I will put my hand on any Bible when I say it!

It really angers and upsets me to see big corporations take advantage of the little guy the way this company does! There's power with the people, and I say it's time to stand together against First Data for the evil that they have done to innocent consumers!

This report was posted on Ripoff Report on 03/25/2011 07:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-data/simi-valley-california-93062/first-data-firstdata-can-we-organize-a-class-action-lawsuit-against-this-company-simi-va-710330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

Merchant Processing Agreement

AUTHOR: Clay King - (USA)

POSTED: Wednesday, December 14, 2016

This just isn’t the truth. You have painted a picture of victimhood here that is devoid of contract law, responsibility and consequences. I did not talk to you. You applied through an online application. The user experience, every time, is identicle. It is a well-oiled and social-responsible process that hinges upon written disclosures. I never came out to your home and pressured you to “sign ze papers, old mang”. I certainly didn’t take your application by telephone. If we spoke about your application, it was for me to direct you to the on-line-application…where all the details are provided. All the details. If you ended up with a merchant account, then you followed the protocol to complete an on-line application to secure account merchant account to power the payments page of your LeadNetPro.com resellers website. This process included full disclosure of all feature, benefits, rates and fees; to which you personally agreed and digitally signed. A conversation with ME in which I withheld anything is pure conjecture and more specifically a concoction of your imagination. There is no other option except on-line-application…with full disclosure; this, heavily monitored by First Data’s Compliance Department. I,  Claiborne King, am an independent agent of Ignite Payments, a wholly owned by First Data company and notably  the largest merchant transaction processing provider in the USA. I am a 30 year veteran of this industry; with First Data for the last 15. My accolades include Presidents Club and Chairmans Council, year after year. It is assumed that responsible adults read the agreement that they sign. Apparently you did not feel the need to read the disclosures. So, it is little wonder to me that you are surprised by these details. They were always there for you, per contract law. If you are ever in need of a merchant account again, please take the time to red and understand the agreement before you sign it. That way you will not imagine that you have been victimized when other responsible adults expect you to be accountable for what you have signed.   

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