First Nails Did a horrible nail job, was rude when I came to complain, refused to give my money back Mentor Ohio

As mentioned in the report, Brittany came in to get a gel/Shellac. She was suggested that she needed a manicure but refuse to get a gel manicure ($40) and just went with the gel polish change ($25) instead.  She returned the following day and asked for a refund, but I offered to fix her polish for her instead after I was finished with the client I was currently working on. Our business depends on mainly walk-ins, so at the time Brittany came in for a repolish, I told her that we cannot take her in right away because we have other clients ahead that had already been waiting an hour.  she expected us to skip everyone and fix her nails immediately, which will upset other clients currently waiting. So I made an appointment for her to come back the following day whenever it was convenient for her to come get her nail fixed.  She was upset and asked for a refund and I told her we don't refund services, which isn't uncommon, but I will gladly fix the polish when I had the chance.  I also tried to reach out to her on Yelp and did not get a response.