• Report: #644251
Complaint Review:

First National Warranty

  • Submitted: Sat, September 25, 2010
  • Updated: Sun, September 26, 2010

  • Reported By: Daniel — Piqua Ohio United States of America
First National Warranty
1001 Cypress Creek Rd. Internet United States of America

First National Warranty Direct choice automotive warranty Unreachable for refund on warranty Internet

*Consumer Comment: Chances are, the scammers no longer operate under that name..

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First National warranty solicited me by phone in August of 2007. I bought the warranty and never made a claim against it. When I purchased it,I was promised part of my warranty monies would be refunded if I never made a claim. So when I called their number on my warranty policy I got a sex line out of Florida. I cannot reach them to talk to a representative about my due refund. This is a warranty in which I never made a claim on and now that i am due my refund they are unreachable how convenient. This company is obviously a scam and anyone wanting to purchase a warranty should steer clear of them . if there is a class action lawsuit I would like to be involved. Please contact me .

This report was posted on Ripoff Report on 09/25/2010 05:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/first-national-warranty/internet/first-national-warranty-direct-choice-automotive-warranty-unreachable-for-refund-on-warra-644251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Chances are, the scammers no longer operate under that name..

AUTHOR: Ronny g - (USA)

..and the website is gone. If you put in the website for an internet search no site for them is there. If you internet search for the company...all that comes up is scam, rip off and fraud complaints. For the heck of it I did a BBB check as well..not looking good. It is a long read...

BBB Rating for Consumer Direct Warranty Services

Based on BBB files, Consumer Direct Warranty Services has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:

    * Failure to comply with arbitration decision or mediated settlement.
    * Length of time business has been operating.
    * Failure to respond to 47 complaints filed against business.
    * 16 complaints filed against business that were not resolved.
    * Government action(s) against business.

Customer Complaint History for Consumer Direct Warranty Services

BBB processed a total of 280 complaints about Consumer Direct Warranty Services in the last 36 months, our standard reporting period. Of the total of 280 complaints closed in 36 months, 203 were closed in the last year.
These complaints concerned :
 2        regarding Advertising Issues
1    - Advertised terms not honored
1    - Advertisement misrepresented a service
 3        regarding Billing or Collection Issues
3    - None of the Above - Credit, Billing or Collection Complaint Issue
 23        regarding Contract Issues
17    - Failure to honor a contract or agreement
4    - None of the Above - Contract Complaint Issue
2    - Unauthorized changes to the contract or agreement
 8        regarding Customer Service Issues
3    - Failure to provide promised assistance or support for products or services
1    - Failure to respond to phone calls or written requests for assistance or support
4    - None of the Above - Customer Service Complaint Issue
 184        regarding Guarantee or Warranty Issues
50    - Disputed warranty coverage and/or terms
1    - Failure to honor money-back guarantees
93    - Failure to honor service under the terms of warranties
10    - Failure to provide promised written warranty or guarantee
30    - None of the Above - Guarantee or Warranty Complaint Issue
 2        regarding Product Issues
2    - None of the Above - Product Quality Complaint Issue
 25        regarding Refund or Exchange Issues
5    - Failure to honor promised refunds, exchanges, or credit
7    - Failure to honor refund, exchange or credit policies
13    - None of the Above - Refund or Exchange Complaint Issue
 15        regarding Repair Issues
10    - Failure to honor a repair estimate or agreement
5    - None of the Above - Repair Complaint Issue
 11        regarding Sales Practice Issues
4    - None of the Above - Sales Complaint Issue
1    - Sales presentation misrepresented the service
2    - Sales presentation not consistent with the written agreement
4    - Sales presentation used dishonest sales practices
 7        regarding Service Issues
3    - Failure to honor service estimate or agreement
1    - Improper or inferior service
3    - None of the Above - Service Complaint Issue

Government Actions

California Department of Insurance filed a cease and desist order against two California men and several corporations for allegedly operating unlicensed insurance companies and using deceptive and illegal telemarketing. The individuals are Robert Lewis Chapman and James C. Sletner. According to the Deparment of Insurance, they own and manage several corporations, inlcuding SafeData Management Services, Inc., dba Consumer Direct Warranty Services, Warranty Administration Services, Inc. and Warranty Administration Solutions, Inc.

According to the Department of Insurance, in addition to the licensing violation, Consumer Direct Warranty Services, has generated numerous complaints around the country and in California alleging high-pressure and deceptive telemarketing calls, illegal calls to cell phones and people on the Do Not Call list. In addition to these alleged violations, the Department also accuses Consumer Direct Warranty Services of failing to honor claims and failing to properly handle cancellation refund requests.

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