Report: #1161806

Complaint Review: First Niagara Bank

  • Submitted: Mon, July 14, 2014
  • Updated: Mon, July 14, 2014
  • Reported By: Andy — Amherst New York
  • First Niagara Bank

    Lockport, New York

First Niagara Bank First Niagara Fraud department is a fraud Lockport New York

*General Comment: Information for you...

Show customers why they should trust your business over your competitors...

First Niagara is supposed to have a Fraud department. I received a call from them saying there was unusual activity on my card, when they went through the transaction they were not mine. They Cancelled the card issued new one and sent me the paperwork for the claim. They then denied the claim saying I used the card! Absolutely ridiculous.

Do NOT use a First Niagara Credit card – if someone uses your card you will be on the hook, First Niagara will NOT honor their agreements, they will blame you and you will, be out the money.

Do NOT use First Niagara Bank – you will Regret it.

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#1 General Comment

Information for you...

AUTHOR: Striderq - ()

One major point in thi type of fraud investigations is how was the card used on the transactions in question. If the card was used as debit, meaning with the PIN, most banks will find you liable for the transactions. The reason is you are required to help maintain security by keeping tight control of the PIN. It's easy to get the card number. But losing the PIN means you were involved or negligent in securing the PIN.

No, I don't work for them. Just passing along information.

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