Complaint Review: First Revenue Assurance
First Revenue Assurance Jackie Coleman, Ms. Langley and an "telemarkerter" named Brent. Breaking law protocol regarding collection agencies, asking Doctor patient confidentiality, wont provide info on thir legal dept., Rude, unprofessional, harassing and uneducated Denver, Colorado
*Consumer Comment: good luck!!
I received a call from someone, on my business line, who asked for my fiancee. I let the person know she was not available and if I could take a number. She gave that to me and then asked her extension which she provided. I then asked what name I could put next to her information and she gave me her name, Jackie Coleman. I told her I would relay the message, she thanked me and we both hung up.
Well what I didn't mention is that my fiancee is undergoing surgery. To be polite and let her know it might take a few days. I called the 877-407-4764 she gave me and a person answered saying "First Revenue Assurance". Being my business line I was upset it was what seemed to be a collection agency calling regarding what now seemed to be a personal matter so I lied and tole the person I dialed the wrong number.
I googled in my search bar First Revenue Assurance and the first several, not just one, lines that popped had the word SCAM after their company's name. This of course throw up a red flag as I was a victim of identity theft several years ago. I read a little of the reports I saw and decided to confront Ms./Mrs. Coleman at the 877-407-4764 extension 21717.
When I got a hold of Jackie I told her what my original intention was, to let her know it might be a coupe of days for recovery before she received a call. She then interrupted me during my speech, which is RUDE seeing as I do not have ties to this "company", and asked when her surgery will be over. Now is this person so uneducated that they dont know Patient rights and laws? My answer would be yes or there is FELONY FRAUD being committed.
I informed her of that there is Doctor patient confidentiality and I am not at liberty to discuss medical conditions with her about another person. I told her she would have to ask my fiancee which again is not available. Ms./Mrs. Coleman then asked me my name. I told her " My name is not relevant and now why would I give my information to a company I dont know nor do I have business with just as if I asked information on what the nature of the call was you would tell me that it was a private matter."
I told Jackie she is to no longer contact my business line and take the number out of her files and if she had personal business with my fiancee to mail any further correspondence in which she refused to do so all the while becoming IRRATE. I then told her I found information on-line about the SCAM/FRAUD complaints I came across and that this company may not call me again. Jackie continued to argue with me saying that she does not need to listen to me and hang up MY PHONE. JACKIE YOU CALLED ME THIS IS MY PHONE NOT YOURS.
She then transferred me to a Ms./Mrs. Langley, I believe, a supposed supervisor. Which at first denied knowing what the transfer was about. Typical SCAM lies. I repeated the above events in which case Langley started the same behavior as the previous scum Jackie Coleman and she refused to want to abide by "consumer dept laws" about harassing the actual consumer or in this case the non-consumer party. She then started mocking me, acted like the kindergartners I used to teach, put on a FAKE laugh to continue mocking and hung up.
This is how professionals act? Well I continued to call Jackie Coleman. She would answer stating the company name, her name and ended saying we do not speak to third parties. Real professionals that do business even if they "know its the person the just got off the phone with" maintain professionalism while answering calls. To assume again is a sign of uneducated SCAM ARTISTS.
After being mocked be both parties, I decided to call the number again but this time not dial the 21717 extension and let one of the "telemarketers" to answer. I asked for the contact information to the "companies" legal department to this YOUNG man. He replied there is no contact information to the legal department and that there was not a legal department. In shock I asked how can a "company" not have a legal department or HR. He said because they dont. Again another sign of UN-intelligence. He asked what my name was and if I have an account. I told him that its none of his concern and I needed some type of contact information. Of course he still refused.
I asked him what his name was and he stated Brent. I asked for an ID, badge or operator number in which he said he had none. I have never had a REAL telemarketer not have an ID, badge or operator number. I then asked for his last name in which he answered "I dont have one." WHAT?!? Here is yet another red flag!!!!! I asked "Brent" to take the number off the list that the person they are asking for is not the owner of the line. He asked for my name which I told him like I told the other 2 "ladies", NO. He asked what was the number the "company" called on. I started telling him the number and he started laughing. I asked him " What was funny? Is this a joke to you? Are you or your company in anyway professional?" so I continued and told him area code and was in mid-prefix (first 3 numbers) when Brent magically finished the number and said he had already had the info up.
In awe of Brent's greatness ( Im being sarcastic Brent) I asked now why would you know that? He stated caller ID. Now if he had caller ID why would he ask me? Again signs of an uneducated person. Brent saw the notes in the computer and transferred me to Ms./Mrs. Langley who again started acting like an infant. Now Ms./Mrs Langley voice sounds like she has some years on her but she is getting the immaturity down to a T!!! She again hung up after the most put on laughing, by the way the academy would not be impressed.
I called the 877 number once again to attempt to get a contact for the legal department to no avail as I got yet another dullard. THESE "POEPLE" are a FRAUDULANT SCAM ARTIST COMPANY RUN BY IMMATURE, UNEDUCATED, LOW-LIFE, SCUM BAGS. May G-D have mercy on their souls and not let people get, who dont know the signs of SCAM ARTISTS, get taken from these or any other like them.
There are laws against harassment by phone. There are agencies that help us report these people. When I mentioned this to every single transient in that call center they replied " What agencies can you report us to?" Well Langley, Coleman, Brent and others. Attorney general, consumer affairs, Better Business Bureau and of course web sites like these. So People at "FIRST REVENUE ASSURANCE" this is one person that's not a dummy like you wished and if you continue to harass me or my fiancee I WILL NEVER STOP MAKING SURE YOU GO DOWN HARD!!!!
This report was posted on Ripoff Report on 12/08/2009 09:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/first-revenue-assurance/denver-colorado-80246/first-revenue-assurance-jackie-coleman-ms-langley-and-an-telemarkerter-named-brent-br-536232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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