Fitness 19 Won't let you cancel Algonquin Illinois

I have tried 3 times in 1 month to cancel my membership.  They will not allow me to do it, and keep charging me for late fee's and also membership fee's.  I had sent them a letter to cancell as directed in January and they said I never sent it, and then told me it had to be sent certified.  No one told me this first time I had asked how i can cancell.  Monday though Thursday 11-6 are the olny times you can cancel.  Unable due to work.  The management here is the worse thing i have ever witnessed in my life.  The general manager is rude and extremly aggressive.  

This palce is a ripe off they make it impossible to cancell, there is reviews all over the internet about this place and what happens when you try to cancel.  Also I have tryed to reach the owner and they will NOT let me speak with he or she.  I hate this company and they staff they hire.   I have reported them to just about every place I can hopefully get my issues resolved.