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Report: #1364611

Complaint Review: Fitness Connection RTP Location Scam, I have a doctor's note and will still not cancel my membership - Durham North Carolina

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  • Reported By: Aara — Cary North Carolina USA
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  • Fitness Connection RTP Location Scam, I have a doctor's note and will still not cancel my membership 4700 Emperor Blvd Durham, North Carolina USA

Fitness Connection RTP Location Scam I have a doctor's note to cancel and Fitness Connection will still not cancel my membership Durham North Carolina

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I became a member of fitness connection (for both a regular gym membership and a personal trainer) in November 2016. In February 2017, I decided to opt out of the membership because I had started treatment for a medical condition and due to the side effects of the medication that was being used, it was becoming difficult to go to the gym and attend my personal trainer sessions. So my doctor gave me a doctor's note to suspend all forms of exercise. One of the conditions to terminate one's cancellation is if you have a medical note stating the reason for the cancellation, which I had.

I filled out the cancellation form online in early March, attached the note to cancel both the gym membership and the personal trainer sessions. However, it has been a constant struggle to cancel and they continue to charge me for both services. First they said they did not receive any form and after I told them I have confirmation that they received the form, they said they received the form, but not the medical note. I resubmitted the medical note to them on March 27th, they called and left me a message on March 28th saying they cannot approve the cancellation, and that they can only freeze it for a certain period of time, meaning they will continue to charge my account, but at a lesser rate. The only problem is I will be undergoing treatment for my condition for more than 2 years, I explained all of this to them, but they said my only option is to freeze the account even though I have a doctor's note.

I am filing a complaint to have both my Fitness Connection gym membership and personal trainer sessions cancelled due to providing the right documentation (medical note) as part of their cancellation policy, which I have fulfilled. They are making this issue much more difficult and stressful, which is the last thing I want right now due to the already stressful treatment plan that I am currently undergoing.

This report was posted on Ripoff Report on 03/28/2017 08:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fitness-connection-rtp-location-scam-i-have-a-doctors-note-and-will-still-not-cancel-my-membership/durham-north-carolina-27703/fitness-connection-rtp-location-scam-i-have-a-doctors-note-to-cancel-and-fitness-connect-1364611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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