Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1080761

Complaint Review: Fitness First - Bethesda Maryland

  • Submitted:
  • Updated:
  • Reported By: LizLemon — Rockville Maryland
  • Author Not Confirmed What's this?
  • Why?
  • Fitness First 7900 Wisconsin Ave. Bethesda, Maryland USA

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

If you are considering joining this gym, stay far away! When I signed a contract with Fitness First, I had access to ALL of its DC area locations (I believe 18 total). My home gym became the Rockville gym when I moved from downtown Bethesda to Rockville, and I used the Rockville Fitness First an average of 5 days a week. It is extremely difficult and expensive for me to use the Bethesda gym due to traffic and parking issues (It was fine when I could walk to the gym for free, but $3 to park? No thanks!). 

Fitness First changed the terms of our agreement when it suddenly terminated access to my home gym in Rockville as well as all other FF locations with NO NOTICE whatsoever when Gold's purchased the locations. Even though they did not give members 30 days notice of this MAJOR change, they refuse to give me a refund for the last month's membership fee because I must give 30 days notice. 

Other information to consider:

--Fitness First charged my credit card the day before the announcement of the sale to Gold's was made. I consider this HIGHLY UNETHICAL, considering they knew what was about to happen.

--Fitness First members were not informed of what would happen to their memberships as many of us have home gyms that are different than the gym we happened to sign up at. I made a good faith effort to find out what would happen with my membership, but neither Fitness First or Gold's were able to give me answers for about 2 weeks. It was impossible for me to give 30 days notice because I was unable to predict future events. 

--Fitness First members were not given a 30 day reciprocity period or the opportunity to move their memberships over to another Fitness First (now Gold's) gym. 

--I was able to access the Rockville Fitness First (now Gold's) for about 2 weeks before I walked in one day and a staff member told me my card was no longer valid. My record was completely erased from the computer and I had to sign a new agreement with Gold's to continue using my regular gym! I canceled my membership that day, but was told they need 30 days notice. I was unable to give 30 days notice because they did not give me or its other members 30 days notice that they would cut off access to all Fitness First locations that were purchased by Gold's Gym.

Fitness First has behaved highly unethically in this situation and has shown no concern for other members in this situation. Many members rely on using multiple locations or have moved and no longer use the gym they originally signed up at. Given the circumstances, I am owed a refund of the $19.95 for the last month's membership.

If you are in a similar situation and feel you were also unfairly taken advantage of by Fitness First, I URGE you to:

1. Dispute the charge with your credit card company (if your membership fee is paid by credit card).

2. File a complaint with the Better Business Bureau.

3. File a complaint with the Maryland Attorney General's office.

4. File a complaint here at Ripoff Report.

 

This report was posted on Ripoff Report on 08/31/2013 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fitness-first/bethesda-maryland-20814/fitness-first-terminated-access-to-all-17-of-its-locations-including-my-home-gym-with-n-1080761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

I Understand What You're Saying But Fitness First Still Owes Me a Refund for the Final Month

AUTHOR: LizLemon - ()

POSTED: Saturday, August 31, 2013

Gold's can legally do what they want. Even though I was not happy about signing a new agreement, they were pretty nice about it, didn't charge an activation fee, and raised my monthly fee about $7 a month. Both companies behaved irresponsibly toward customers by not having a reciprocity period until people could get their memberships straightened out, but I put most of the blame on Fitness First, which should refund the last month's membership fee to all customers who wanted or needed to cancel (considering all but 1 gym was eliminated). They charged my credit card the day before the announcement. Sneaky! 

Respond to this report!
What's this?

#2 Author of original report

Minor Correction/Clarification

AUTHOR: LizLemon - ()

POSTED: Saturday, August 31, 2013

Fitness First terminated access to all locations EXCEPT for the Bethesda location. This means those of us who were unfortunate enough to sign up at the Bethesda location were only allowed to go to the Bethesda location, while members who signed up at another Fitness First location, automatically became a Gold's member and had continued access to all of the other Fitness First locations except Bethesda.. 

Respond to this report!
What's this?

#1 General Comment

This might help you to understand.

AUTHOR: Tyg - ()

POSTED: Saturday, August 31, 2013

 See when another business buys out another, customers are not generally included in the purchase. Especially as a whole new company is taking over. The original company that you made your contract with is no longer liable once they sell it. Then the new owners can legally decide if they want the old member ships. If they chose to dismiss your membership then there really isnt much you can do except try and place a lien against the original business BEFORE the sale concludes. The original ppl normally have to pay any outstanding debts or new debts that arise from the sale. Heres the rub...its all perfectly LEGAL!!!!! And there isnt much you can do about it. Golds Gym has the right to decide they no longer want the membership customers from the original club. They have a different price structure, a different mentality, and normally different training. So if they allowed you to stay there you would be getting thier services at the price you originally paid for. This means they would lose money vs just signing all new memberships.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now