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Report: #1358771

Complaint Review: Fitness product - Las vegas Nevada

  • Submitted:
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  • Reported By: Glenna — PARKTON North Carolina USA
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  • Fitness product 500 Rainbow blv. Suite 300 Las vegas, Nevada USA

Fitness product Las vegas Nevada

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 I ordered a product off facebook . It was suppose to be for nerve pain. The add said it was 37.00 per bottle and if you ordered 3 you got one free. Not knowing how well it worked I ordered one bottle for 37.00. When checking my checking account I saw they took out 198.00. I got the phone number from my checking account.I called and told them there was a mistake. They told me I misunderstood the add. I told the operator I couldn't do 198.00 and need a refund. I was told to wait for the product and call back and I wold be told how to return it.there would be a 5 dollar restock fee And shipping cost. I told her I didn't have a return label I would have to pay shipping. Them she mentioned my next order I told her to cancel any other orders I didn't want any of it. If I had not checked my checking account I would have been locked into an auto ship before I received the product. And they would have taken another 69.dollars. So I called when I received it and was told to ship.it back and was given a return number. I was told I had to have it returned in 15 days. I received it with no invoice. So I shipped it 2 day priority with tracking. They received the product in 2 days. I didn't hear anything so I call 7 days later and asked did they receive it and when would I get my refund. I was told the product had to be checked and give them 24 to 48 hours. I waited 48 hours and called again . I was told it would be 3 to 5 business days . I asked to speak to a Manger or supervisor and was told he was on another line I told her I would hold she said they wouldn't let her put people on hold. When I insisted she hung up on me. I called back asked to speak to a supervisor. And was told I couldnt he wasn't in. I did tell her I wanted to speak to someone who could tell me when I would be getting my refund. She said there was nobody there . I told her I was going to call the BBB and the sheriffs dept. She was speaking over me telling she was so or I was inconvenienced . And hung up on me. I did call the BBB and they gave me the number to the federal trade commission. Then I found this when trying to find the Web site that's disappered.

This report was posted on Ripoff Report on 02/27/2017 09:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fitness-product/las-vegas-nevada-89107/fitness-product-las-vegas-nevada-1358771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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