FITNESS REPAIR PARTS FRP FRP used Federal Express to deliver Eliptical parts. They said I have no recourse and have to pay the amount and penalty although I never received the package. They said it was MY responsibility to go to my neighbors and try to find the package. They will NOT give me a refund because they said I clicked on agreeing that all sales are final although I never received the package and FED X cannot find it. I cannot believe that a company would treat customers like this. I recommend never using them. We no longer need the products because I had to go out and hire a handyman since I never got the parts. Would you deal with this company??? Wentzville, MO 63385 Internet