• Report: #1023325
Complaint Review:

Fitzgerald Coaching, Inc

  • Submitted: Mon, March 04, 2013
  • Updated: Mon, March 04, 2013

  • Reported By: Jason — Goodyear Arizona United States of America
Fitzgerald Coaching, Inc
1160-G Pittsford-Victor Rd, First Floor, Pittsford, New York United States of America

Fitzgerald Coaching, Inc Bob Fitzgerald Coaching REAL ESTATE PROSPECTOR SCAM ARTIST Pittsford, New York

*REBUTTAL Owner of company: 300 Clients/ Two Sides to every story

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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This company promises to set up listing appointments for their clients when you send them lists of people who have let their house listing expire. I told them I was uncomfortable with their up front large down payment and they said we could do a 6 month trial and I could be refunded if I was not pleased with their services.

When the 6 months came up and I wanted to cancel they put me off for months and still have not refunded me $2500. The staff say that only Bob Fitzgerald can refund money and that he receives 100's of emails a day and that he will get back with me when he can.....after more than 25 phone calls and emails, still NO phone call.

Don't throw your money away with these guys.....there is NO integrity with them. Looking into legal action I can take....anyone else out there want to do the same thing or already have a good lawyer working for them on a similar case against Fitzgerald Coaching?

This report was posted on Ripoff Report on 03/04/2013 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fitzgerald-coaching-inc/pittsford-new-york-14534/fitzgerald-coaching-inc-bob-fitzgerald-coaching-real-estate-prospector-scam-artist-pittsf-1023325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

300 Clients/ Two Sides to every story

AUTHOR: Bob Fitzgerald - (United States of America)

What does almost every company in the USA have in common?

Online attacks from people that only tell their side of the story! Companies cant prevent these attacks
in todays online age BUT they can tell the other side of the story  Decide for yourself.

FACT:  Prospecting isnt new nor is it complicated!

FACT:  We have hundreds of clients that love the service that we provide and the tens of thousands of dollars that
theyve made working with us!  Anyone interested in our service can talk to as many of these references
as they need to be sure they dont lose out on listing after listings simply because a handful of agents out of hundreds choose to tell their one sided story on sites like this.

FACT:  As I type this, we have over 300 agents in our prospecting schedule and by comparison we have had very, very few

FACT:  In todays day and age, most companies have people that complain on web sites like this.  The only reason I took the time to reply was so that a handful of people with slanderous, single sided stories cant rob you of what others have called the single best investment theyve ever made.

FACT:  YOU ARE SMART!   Simply read my reply and ask yourself Does what I wrote make sense?   This is my side of the story.

MY REPLY is very simple.  Just think for a moment about what we do.  We Call.  We are telemarketers calling for sale
by owners and expired listings.  Prospecting isnt complicated at all.  If youd like to see what our prospecting looks like watch
this video. Youll see that it is very simple and not complicated.



If you hired a telemarketer to work form your office, what would they do?  What would you do?  You would give them a list of people to call they would call and set appointments and youd make the presentation, handle the sellers objections and get the listing.  Right?  You see... prospecting isnt complicated.

 So why do some agents that have a problem with this?  We have set thousands of appointments for real estate agents
there are 4 reasons that agents do not succeed and then post their complaints on sites like this one. Decide for yourself who is at fault.

FACT:  We do not want our telemarketers to be the real estate expert.  That is the agents job.  Our telemarketers
do not discuss the current market with a seller.  Our telemarketers do not discuss the home prices with a
seller.  Our telemarketers do not handle sellers objections or answers sellers questions about the home selling
process.  We let the agent be the agent and we simply make the appointment.

Again, prospecting isnt new nor is it complicated.  There are 4 reasons that an agent will not take listings using our service.

The agent is too BUSY to actually do what it takes to follow up with the seller and convert the listing.  Expired listings and for sale by owners are being called by a lot of great agents every day.  It is very competitive and our telemarketers have to stand out to actually get the appointment for our clients.  We IMMEDIATELY send the appointment to the agent but if that agent doesnt follow up right away and confirm the appointment what do you think happens next?  If the agent doesnt call back for
days or in many cases even weeks then the seller doesnt even remember that we ever called or loses interest and cancels the appointment.  Without diligent follow up generating that appointment was a waste of time.  This is a challenge for some of our highestproducers.  They may earn six and even seven figures in selling real estate but if they are too busy to follow up with our appointments then they are not going to get listings.

The second challenge that can be a problem with some of the highest producers is that they are already buying leads from many other sources.  Some have hundreds of leads from lead generation services, web leads, marketing leads, mailing leads, open houses leads, sign calls, Ad calls etc.  The bottom line is that the top agents have so many leads that they dont value nor follow up diligently with the expired listings and FSBO appointments that we set for them.   In most cases this type of
agent couldnt even provide any feedback on the appointments we set for them because they NEVER looked at the e-mail with the appointment to begin with.  I dont have a problem with an agent having far more leads than they can handle but unlike these other sources of leads, my team may have spent 3 to 4 hours and invested hundreds of dials to finally set that appointment.  If they are too busy to open the e-mail or follow up with the seller to confirm the appointment then they
arent going to like that I hold them accountable for not doing their job.  This is a partnership and they arent holding up their end of the bargain.

The most common problem that Ive seen after setting thousands of appointments for agents is that some simply dont have the skill to convert a prospecting based lead.  The first question that we ask every potential client is if they are comfortable with prospecting based appointments.  Have they worked with expired listings and for sale by owners in the past?   They are not come list me referrals.  It is not difficult to handle basic objections about the sellers price expectationsor the fact that the seller may have a friend in the business but an agent doesnt want to hear that other agents are listing the same type of
appointments day in and day out. It is easier to simply trash our appointments because the seller had some basic objections rather then educate the sellers and take listings.  Ive spent more than a decade coaching agents and the bottom line is that if they cant help a seller see the benefit of listing with them then they are going tohave to stick with working with buyers.  There was an agent that posted that we sent him 52 appointments and he didnt take a listing so the program is a scam.  Never once did it cross his mind that he only helped prove my point. We can set the appointments but we cant take the listings.  Most agents in our program would have listed at least a dozen of the exact same appointments.  Again, only a handful of the hundreds of clients we are prospecting for complain at all.

Finally, how about common sense!  If you hire a telemarketer youll need to provide them with phone numbers...  If you dont want an appointment in a particular area, dont put that seller on your list If you want to be in the call schedule this week, make sure we have your numbers on We work on referrals, you will have to communicate when you take listings or
we will stop calling until you do

When an agent writes a post that says they only received 6 appointments in 3 monthsthey never tell you that they havent sent in their numbers for 2 months and ignored all attempts to get feedback on any listings theyve taken from the
appointments they did get.  There is ALWAYS more to the story.  Imagine a site like this for your sellers.  The seller wants way more for the home than it is worth they refused all the advice you gave them about the market and price reductions
but they still went online to complain that you didnt do anything to sell their house and that people should beware of listings with you.  Youd simply direct them to sellers who took your advice and were thrilled with your service!  If you are still unsure about our service, e-mail me and Ill arrange for you to talk to as many agents as it takes to see that they are making thousands and thousands of dollars with us... and you can too!

Bob Fitzgerald

This is an actual example of an appointment that was sent to one of our clientsthen listed and sold!

Nana is already moved into her new home. She married her husband in August and they decided that he had the larger home, so they would move into his. Her home is now vacant, and she moved about a mile away.
2. IS YOUR HOME CURRENTLY LISTED WITH A REAL ESTATE AGENT?  No. The listing expired at the end of February, and Nana was very unhappy with the results from her realtor. She thought about leaving the home off of the market, but decided against that because she is extremely motivated to sell.
Nana is already in her new home, and she wants this home sold as soon as possible.
She would like advice on her asking price though. She told me that she thinks she may have been overpriced because her agent started her at $316,000. She wants to make sure she is priced where she should be to get the home sold.
As of October, Nana still owed $171,000. She has still been making payments on the home, so it is less than that now.
She hasn't even thought about that option. Right now, she really just wants to get the home sold and be free from it.
7. ARE YOU INTERVIEWING ANY OTHER AGENTS?  Not at the moment. Jeremy will be the first since her listing expired.

Yes. She is extremely motivated to get this home sold, so if she thinks that Jeremy will be more productive for her than her last agent, she will definitely re-list with them.

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