• Report: #534799
Complaint Review:

Fixflash - Geeks On Site

  • Submitted: Sun, December 06, 2009
  • Updated: Sun, December 06, 2009

  • Reported By: Kare — north miami Florida United States of America
Fixflash - Geeks On Site
miami Internet United States of America

Fixflash - Geeks On Site fixflash geeks on site scam Internet

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Deal with a good honest AMERICAN company not a bunch of 1980's Scarface looking freaks. I have their company picture and will post it soon. They look like a 1980's mexican gang with a tiny weird version of Scarface as a leader.

 company name in Peru : Peru Veloz S.R.L. in 
Not too long ago I interviewed with George Otte, President, and owner
of Peruveloz.Com (email: gotte at geeksonsite.com); his full name is Jorge Eduardo
Otte Polo, age 27, upstanding member of the Coral Gables, Doral, and Miami
Beach Chambers of Commerce, and graduate of FSU. He's Peruvian, US Resident
Alien, RUC# 20512738428, who lives with his Mom in South Florida when he
visits every month or so, but in his apartment in Miraflores with his
teenage prostitutes when he's here. He applied for US citizenship, but INS
turned him down because he had some legal problems (violations of local
ordinances -- loud parties, orgies, and a few DUIs); he still trying to get
them to review his application.

Anyway, I learned in the interview with George that Peruveloz.Com is really
a front end for an entity called FixFlash.Com, AND GEEKS ON SITE supposedly based in Miami at
169 E. Flagler St, Suite #1012; I subsequently learned that GEEKSONSITEUSA.Com is
really a brand held by a firm named Tech Support Services, Inc, masquerading
as Geeks-OnSite.Com, Geeks-on-Site.Com, FixFlash.Com, TSS.cc,
tsscomputerhelp.com, tftnet.net and Tssmiami -- all of which are operated
out of Miraflores, but are all one and the same held by one Jorge Otte. I
agreed to work with FixFlash and signed what I was told was a contract to
work at Peruveloz.Com. The document was never notarized, and George Otte's
signature was a photocopy; he even gave me a copy of it once for bank
transfers. George Otte had convinced us all in person by his word and text
on those papers that we were bound to never divulge the true location and
situation of FixFlash.Com. I didn't pay a lot of attention to it at the
time, but subsequently learned that Peruveloz..Com had no authority to sign
a contract with any Peruvian tourist, and that as a tourist here, I had no
authority to sign any contract in Peru. The contract is therefore quite
likely null and void.

In any case, Peruveloz.Com is located in the upscale, heavily touristed Lima
district of Miraflores. It is in a penthouse suite on the 14th Floor of
Calle Bolivar #150, in Apt 1401 to be precise, in all of about 30 x 30 feet
total in a high rise building directly behind the Atlantic City Casino, with
a balcony overlooking Miraflores and the Pacific Ocean. Sounds luxurious,
but it really is not. Inside, there are three Peruvian technicians of
dubious backgrounds, and now, thankfully, an American technician, who says
he is certified, though I'm not sure of what. I'm not being critical of him,
its just that I don't really know anything about his certification. I know
that the Peruvian technicians had no recognized certifications whatsoever,
and none of these technicians receive any additional resources, training,
materials, texts, nor can or do they attend attend training seminars. These
technicians do all of the remote tune-ups on US home and business computers
using LogMeIn Free, sometimes 4-5 computers are connected at one time with
any one technician.

The sales reps were about 7 folks in all, sitting in the same room as the
technicians. The make up of the sales team are American, Canadian, and
various Peruvians who grew up or lived in the US or Canada. They were a
bizarre group of travellers. There was an alcoholic who had been jailed in
Lima for quite a while after bringing in a garbage bag of cellphones "for
his friends", and often worked completely sauced; another who is still in
jail for shooting a Lima taxi driver after geeks on site work one Friday night;
another employee was an on the job LSD freak; and so on. None of these folks
have current Peruvian visas. They're just hanging out, some for years, and
plan to pay the $1/day when they leave. The rest of the firm is made up of
really very pretty, young Peruvian women who carry out various types of
administrative work. All staff work at this sweat shop from tiny cubicals,
just enough room for a TV-sized monitor, mouse pad, and cup of coffee. I
lucked out and got to move to my home office early in 2009 and I did all of
my calling to techs via Skype, and logging into servers in Miraflores and
Miami remotely. Only one of the sales reps has any computer certifications,
but previous employment references were never checked for anyone. All the
sales staff speak good, fairly understandable, mostly Spanish accent-free
English, let's hire 'em!!.

So what's at GEEKS ON SITE in Miami? Nothing, it's a shell. A technician of ours
from Indianapolis suggested that as he was coming to Miami on vacation
anyway, he might stop by and visit. We repeatedly reminded him that he was
on vacation and urged him not to come. He would have spent a long time
trying to find us in vain. There is nothing related to GEEKSONSITEUSA.Com at the
Miami address except George Otte's uncle Don Cross' investment firm, where
the firm has a single SQL server offering out its CRM tool where Lima sales
reps are logged in via web access
each day. Anything sent there by postal mail is faxed to the office in Lima
by George's mom. Such a cool system isn't it. All the US resident clients
think that FixFlash is a local computer repair firm in their town -- I mean,
they found FixFlash in the Yellow Pages, they must be local right? Not. All
the FixFlash technicians (about 180 of them) think FixFlash is a big
national US firm with offices in Miami.
Even PC Magazine was proud to talk about the firm in their review of
FixFlash a year or so ago; I wonder if they would be so proud to review the
firm if they knew the truth about the company and its people.

As I'd been in the Accounting and Network Administration end of things, I've
been privy to and given access to just about everything, the details of the
people and the business. I know that the pay that techs get has been pretty
miserable for many, though bearable for some depending on one's needs;
things in Lima are on much worse scale than in the US. I'd been lucky in
that I had some external assets to help subsidize my income, but frankly, I
just don't know how the rest of the staff can survive. The company maid
makes $1.25 an hour, the computer techs make about $4 per hour, the
admin/sales staff see $2.70 per hour; the sales folks get some commissions.
The sales manager makes $9.35 per hour. Of course, everyone gets paid in
cash under the table. Some receive the cash in US bank accounts. The firm
didn't issue tax documents to us, we were never informed that it was illegal
for us to work in Peru. The whole thing was/is just illegal. Its a
big deal/steal for George Otte. He didn't declare our presence to anyone,
not even Peruvian agencies (according to online public info searches here,
Peruveloz has no employees or contractors). Attempts to send inspectors to
his offices have failed thus far, as George pays them off at the entrance to
the building. He has paid off the Sunat and the Ministry of Labor inspectors
thus far. He is grossing far more
than a million annually from his computer repair brands , but he hasn't
declared any staff to Peru's government, IRS, or Florida Dept of Revenue,
any US contractors to their State's government tax bureaus, nor registered
in any US state except Florida, according to accounting documents, despite
rapidly increasing sales and new Craigslist ads coming out in a bunch of new

GEEKS ON SITE today serves these US metro locations: Albuquerque, Atlanta,
Augusta, Austin, Babylon-Bay Shore, San Francisco Bay Area, Boise,
Belton/Grandview, Boston, Broken Arrow, Charlotte, Chicago, Cincinnati,
Clearwater/St Pete, Cleveland, Coeur DAlene, Colorado Springs, Columbus,
Dallas, Denver, Detroit, Dupage County, Fayetteville, Ft Worth, Herndon,
Houston, Hudson Valley, Independence, Indianapolis, Jacksonville, Johnson
County, Kansas City, Las Vegas, Lewisville, Little Rock, Manassas, Mesquite,
Miami, Middlesex Cty,
Minneapolis, Nashville, Oklahoma city, Omaha, Orange County, Orlando,
Philadelphia, Phoenix, Pittsburgh, Provo, Reno, Richmond, Sacramento, Salem,
Salt Lake City, San Antonio, San Diego, South King County, Sparks, Spokane,
Tampa, Thousand Oaks/Simi Valley, Tucson, Tulsa, Ventura County, West Palm
Beach, Wichita, Wilmington, Winston/Salem, and Worcester.

All the job opportunities are advertised on Craigslist. The
ad titles are changed so that Craigslist doesn't catch on that the firm is
misusing that firm's website for nefarious reason. FixFlash/Peruveloz never
calls job references to check on a technician's status at any of their
previous employers. They are
looking for people with a lot of technical PC experience at one location and
not those who floated around from job to job. They do like folks who claim
to have certifications, like A+, Microsoft, etc, but no one here quite knows
what those really are. The FixFlash president, George Otte, is supposed to
be a Microsoft Certified Professional and a Microsoft Certified Systems
Engineer according to his latest CV, but I would really question this, given
his responses to many situations. Without knowing anything about the
FixFlash technicians, some could be just looking for an opportunity to get
inside client computers to gather personal information, but this FixFlash
firm doesn't check on anyone's references nor does personal background
checking on anyone at all. I'm sure that the firm's 11,000 US clients would
love to know that.

Functionally working as all of the Accounts Payable department for many
months, I had some kind of relationship with almost all of the US field
technicians -- many of techs spoke with me on the phone/Skype. The harddest
part of my job was lying to them and clients about our location/situation.
When asked how the weather was in Miami, we were told to say, beautiful! I
had also had to take monies from technicians who showed up late, no showed,
or messed up on the job. Many times we just refused to pay the technician,
even though he/she had been on the job for 12 hours or 3 days! It wasn't
because there was something in the contract that allowed FixFlash to do it,
but George really didn't want to paying the technicians unless they were
simply perfect. There were a bunch of technicians who said they would be
suing the company for these actions, but how do you sue a non-existent
company? If you're in Houston, how do you get $200 from a company in Miami,
who's not even in Miami to begin with? It was done, simply because George
Otte could get away with it. There is nothing on the web,
anywhere linking Peruveloz to FixFlash or Tech Support Services, Inc, and
there is nothing linking George Otte to Peru Veloz or Peruveloz, except in
Peruvian tax databases.

Management at Peruveloz royally sucks; every tiny, little speck is
magnified; the firm is thoroughly micromanaged. The days are full of crap
about what is going wrong, rather than what is going right. Management
spends 80% of its time clamping down staff actions that impact 1% of gross
rather than spending time making staff feel good about themselves and their
jobs despite no recognition and thoroughly horrible pay. Morale is poor,
everyone is on edge, many are worried, whenever management is in country.
Employment is very much a revolving door. I
never bothered to set up folders for most staff in my Outlook because they
were constantly starting and then quitting. The same is true for onsite
technicians; many hang on for a month or so and then have a deduction levied
on them or some other pay dispute, and they go by the wayside.

Along with the micromanagement, comes complete overbearance. The staff are
independent contractors, not employees. They are not on salary, and do not
expect to get called at 10pm at night to be asked about having paid someone
an extra $12.50 because we rounded differently or asked less than an hour
from taking vacation to upload a file to JetPay in the US to run the
company's billing. George called me and other staff on our cellphones at all
hours. He acted this way to all of our technicians and all of our clients,
completely unavailable.

Technicians aren't fired or terminated. All of the "contracts" are still
valid, supposedly to scare them into not creating another FixFlash type
organization to compete against them. When someone is eliminated, they are
simply removed from the directory of onsite technicians; their record then
calls them inactive techs and suddenly they don't get sent any of our jobs.
There is no explanation to the technician, letter of thanks or good riddens,
they are just phased out! No letters go out to techs at all ever, in fact.
How do you send a letter to anyone from Peru anyway? Regular mail from here
is horrendously slow, expensive, and downright unreliable. George did bring
a box of client letters to go out around Xmas went he went to Miami for the
holidays. Wouldn't it have been nice if he had thought of his US "staff"

They had me doing the work of two full-time workers and refused to add
additional workers. In my last week of work during the summer, George
refused to pay me back pay owed for time over forty hours for the last four
months some weeks had I worked more than 100 hours. George runs the firm
using a bunch of credit cards and a Florida bank, Gibraltar Private Bank &
Trust, where George once worked full-time as their tech support guy. We all
worked really hard, but with so very little to show for it, enough became
enough for me. A few technicians got caught in this dilemma, as they hadn't
received paychecks. Those expecting PayPal were fresh out of luck. George
had maxed out his 2nd Amex card in 2 months and though he had funds in his
personal checking account, he expressly forbade me from writing checks out
of it, so anyone expecting PayPal payments in my last week was fresh out of
luck. When the whole pay dilemma hit the fan, he balked, and I refused to
work until he paid me. . [continued below]....


Geeks OnSite, Fixflash, Tech Support Services, whatever. is PERU VELOZ, and they work from Lima, Peru South America


They are all the same. They work from Lord Nelson 380 Miraflores, (they are moving out soon) They do not even have a business license to work in the country of Peru. It is owned indeed by George Eduardo Otte Polo. He is a short bald ugly man with an ego the size of a country. You need to meet this man to truly paint the picture, but its Grim. I actually think he thinks he is good looking, but looks more like a gay troll. You see these people defending him because they have no where else to go. All the americans that work there are either 1980's gangsters wanna be , ran from charges in the U.S. and can't go back, or just plain too stupid to get a real job. Please just work there and be quiet but don't defend a man that exploits expats and has them work for $2 an hr., yes 2$ an hour. You are not doing anyone a service by helping him, work there be expolited, and shut up. You have no where else to go. Even the self proclaimed MANAGER/collection agent brags he is making 2K a month. I do hope you realize that people make that in the Dollar Store in the states. If you were allowed back in the country you would know that. Really don't brag about 2k its embarrassing to the rest of us Americans that actually have pride. But, back to the Company, they are 100% Peruvian owned an operated. The owner isnt even a citizen of the United States. If your looking for American made and want to deal with people that haven't spent much time in the penal system!

I live in Miami myself, went to the address they told me, and it doesnt exist !


This company needs to be exposed and shut down

DO NOT CALL GEEKS ON SITE, Try googling fixflash scam or geeks on site scam or peruveloz or George Otte ...

This report was posted on Ripoff Report on 12/06/2009 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fixflash-geeks-on-site/internet/fixflash-geeks-on-site-fixflash-geeks-on-site-scam-internet-534799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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