• Report: #491025
Complaint Review:

Flagship Merchant Services ,First Data ,Cardservice International

  • Submitted: Sun, September 06, 2009
  • Updated: Sun, September 06, 2009

  • Reported By: Sophie — Miami Florida USA
Flagship Merchant Services ,First Data ,Cardservice International
www.flagshipmerchantservices.com Internet, Massachusetts United States of America

Flagship Merchant Services ,First Data ,Cardservice International lied us about the rules, closed our account in 1 week with no notice and kept ripping us off afterwards. Internet, Massachusetts

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We are an ecommerce company primarily doing business internationally through our web site. We opened our Flagship Merchant Services account after reading positive reviews at http://credit-card-processing-review.toptenreviews.com/ which turned out to be a site set up by them and promoting their disgusting business services. During the process, we specifically told the rep (Mike Stanger) that we will be processing international credit cards. Our site at that time was in Turkish. He said there was no problem, there will be no charge for the first month. Then he set up our merchant account and gateway account with First Data and rip off started.

After a week and only 5 transactions, we received a call from First Data informing us our account will be closed because we accept international credit cards. The Security guy explained that it was a high risk business model that his company can not participate. Although we explained him we do business with 10 other countries he recommended finding a processing company in each country we do business in. We told him that we are a US based company and can not start up a office in every country. The guy had some listening issues and went ahead closed our account.

Afterwards we called Flagship Merchant Services and explained the situation. They said they will get back to us. And of course nobody did. However they continued charging our account with fees they seemed fit. One example being the gateway fee and customer services fee and misc. fees which had never been discussed for the whole month although our account had been only open for 1 week.

The questions we had for them:
1- Why did you set up our account if you were not able to support international transactions?
2 - Why did you charge our account for the whole month after closing our account in one week?
3 - Who will pay the fee for our web developer who integrated our site with First Data gateway?
4- Don't you feel shame on not fully disclosing fees you will be charging?
5- Why did you lie us about for the first month being for free and charge our account without our authorization?

Of course, there was silence and we will get back to you bullshit. We called their account retention scam office many times with no results.

The Flagship Merchant services is a company which talk nicely to your face but f**** you from behind without notice. We will never do or recommend doing business with them. We will continue advertising their scam  so that they can not hurt other small business owners like us.

This report was posted on Ripoff Report on 09/06/2009 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/flagship-merchant-services-first-data-cardservice-international/internet-massachusetts-/flagship-merchant-services-first-data-cardservice-international-lied-us-about-the-rules-491025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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