Flagship Merchant Services Deceptive Sales Tactics, Withhold contract and statements, Charlestown, Massachusetts

Flagship does not allow you to see its prices in a written form. They tell you low rates over the phone so you think you are getting a good deal and has you go on a website to sign contract. After you sign you can no longer access the webpage.

They say monthly fees are $7.95/month + percentages of charges which depend on type of card. One of these rates is debit cards are said to be 0.38% + .25. After you have signed a contract the fees go up greatly and since you have no copy of the contract you can only take their word for it that the fees were in that contract.

Monthly fees end up being $32.95 plus an additional $7.95 if you use mobile. They do not provide you with any statements but continue to withdraw money from your account without explaining why. One debit card charge was charged at 3.8% not the promised 0.38%.

Multiple debits occur from account without any explanation. When I called my sales rep he said I misunderstood the fees and promised me a refund within 10 business days. After 5 weeks and 4 phone calls and many emails I still have not received any refund. 

I contacted the BBB a few days ago and filed a claim against them. They called and promised a full refund of all fees then the same day charged my account again even though I clearly told them I wanted to close my account.

I hope the BBB will help me resolve this. Please do not put yourself at risk by signing up for this company, I have switched to NCMIC who emailed me a clear list of fees before I even signed up, as any company should. Whatever company you choose be very cautious and do research. I wish I had checked out the other complaints on this website before signing up with flagship.