• Report: #1119724
Complaint Review:

Flagstar Bank

  • Submitted: Thu, January 30, 2014
  • Updated: Thu, January 30, 2014

  • Reported By: jayrue — Brownsburg Indiana
Flagstar Bank
Troy, Michigan USA

Flagstar Bank Maybe 8% Competence Level. It Only tool 12 attempts!! Troy Michigan

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Last summer we tried to do a refinance, on our mortgage, with a different lender. At the last minute, things fell through. Apparently Flagstar had bitter feelings about the it. While the refinance process was taking place, some Hazard Insurance information was misplaced. I am still not convinced my personal insurance agent was involved. Nevertheless, he and I both tried to straighten things out. 

Flagstar: We need proof of insurance.

Me: Here you go!

Flagstar: Ok thanks.

Flagstar: No wait, we need proof of insurance!

Me: Here you go. Again.

Flagstar: We still need proof of insurance!

Me: I sent it to you... Here. Again.

Flagstar: We still need proof of insurance!

My Agent: Here you go!

Flagstar: We still need proof of insurance!

My Agent: Here you go! Again!

Flagstar: We still need proof of insurance!




I obviously skipped a few cycles, but you get the point. The success rate was 1/12. Thats right! On the 12th attempt they finally got things figured out! Mortgage buyers be warned!!!

This report was posted on Ripoff Report on 01/30/2014 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/flagstar-bank/troy-michigan/flagstar-bank-maybe-8-competence-level-it-only-tool-12-attempts-troy-michigan-1119724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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