Report: #858831

Complaint Review:

  • Submitted: Sat, March 24, 2012
  • Updated: Tue, December 18, 2012
  • Reported By: Doug — Plano Texas U.S.A.

    United States of America

Show customers why they should trust your business over your competitors...

So, after several conversations with this company, I decided to tell my sister about them.  She has a Samsung Epic 4G and wanted to put it on Straight Talk (Verizon platform).  After confirming with them that they can do it, she sent off the phone.

After 2 weeks of promising to get the phone back, she finally sees a shipping confirmation in paypal.  She was so excited to get her phone back.  When she tries the phone, it doesn't connect and says roaming.  She gives me the phone and I look at the "about phone" section and low and behold, her old sprint settings are there along with her old phone number.  So, after having her phone for 2 weeks, they didn't flash the phone but instead, just sent her phone back to her.  So, they kept the donor phone, took her money, and didn't do anything to her phone.

She's trying to get in touch with them but they aren't answering the phone nor on icq, even though, they say they're on icq 24/7.

If you decide to do business with them, good luck.  For us, we've learned a valuable lesson.
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This report was posted on Ripoff Report on 03/24/2012 03:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

Tom tom tom

AUTHOR: Jack R - (United States of America)

i used to work for this,  company not only was it encouraged to pull personal pics of  phones that people thought they had deleted but we would swap used parts and much worse.  Im not saying I'm perfect but maybe Tom will will learn his lesson their is no honor amongst thief's.  BTW THE ONLY POSITIVE POSTS ARE FROM THE OWNER. 
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#2 Consumer Comment

Just wait and see.

AUTHOR: floors2012 - (United States of America)

Just wait and see. You and no one else are important to Tom. His communication skills suck. I would never trust this company ever again. You went to boost instead of straight talk. Simple to do. They really need to rethink what they are doing. Run as fast as you can from this company. Do not waste your money. Once straight talk finds out that you are doing this. They will shut your phone down as well as whatever else they want to do to you. And they will . They did this to me as well as Tom himself. Yes the guy that will be flashing your phone. LOL. Good luck!
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#3 General Comment

Great Experience

AUTHOR: shotparrot - (United States of America)

I just got my phone back from They gave me exactly what I requested: My Galaxy S3 flashed to Boost (3G only).

A couple small nits:
1. It took a couple weeks from when I mailed my phone to when I got it back. Part of that I think was I monkeyed with my phone before hand and tried to do some flashing/rooting/unlocking myself, which may have made their job harder haha.

2. When I got the phone the Boost account had expired, but an email to Tom, the owner, was quickly returned in a matter of minutes, and he fixed the issues, and my phone started working. 

Overall I had a positive experience, and have a fast phone with full voice and internet service, and am saving money with my new provider! My customer service was excellent. Tom patiently answered all my questions and I highly recommend using them.
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#4 Consumer Comment


AUTHOR: floors2012 - (United States of America)

This may have happened. But you are terrible at communication. You have an 866 number you just let an answer machine pick up. Terrible business ethics. People pay you money to do their phones. In my mind. Your stealing our money. Your promises. People wait by an computer when you tell them to be there. And you do nothing. We just set there waiting on you. I know because I myself are one of your victims. BEWARE OF THIS COMPANY!!!!!
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#5 Consumer Comment

i used them

AUTHOR: michelledwp - (United States of America)

i used and i had a wonderful experience with them.
i sent my phone (evo) from sprint and it took 3 weeks but i did get my phone back and it  has worked just fine. i am purchasing another phone from them for my daughter.
they are great guys!! i think the service is good. sorry that you had a mistake. but they guarantee the flash for life!!
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#6 REBUTTAL Owner of company

Unfortanatly this isnt the Whole story!

AUTHOR: - (United States of America)

My name is Tom Brossco and I am the owner of

When a customer buys our mail in service (as this customer did) they are emailed shipping instructions and our address along with an information sheet to fill out so we know what they want done with their phone. When we received this customers phone it didn't have that information sheet included with it. The only information that we had was the name and address from the package they mailed it in.

From time to time this happens and usually we can simply search through our PayPal account (Which we use to process all payments) and we can find a payment based on the last name and from there we can get the persons email address and email them.

Unfortunately this customer used a friends PayPal account to make the payment and so when we searched the name on the Package we could not find a payment and thus no email address to contact the customer.

So we turned to our email servers which capture and index every email we receive but again that did not bring up a mach on the senders name because her name was different from her brothers whom we had been having conversations with (We didn't know this at the time)

So we put the phone to the side and figured someone would call us but after about ten days no one had so we mailed the phone back to the return address that came on the original package.

Then we got a call from the customers Brother and he was very upset and sure that we ripped his sister off. The customers brother was so disrespectful on the phone that my employee hung up on him twice. (I was not at the office when he called)

The next day the customer called and I spoke with her and we were able to figure out what had happened. She was very understanding and I was able to find her payment that had been made through her mother in laws PayPal account and we refunded her payment right then.

We also set up a time for that weekend to remotely Flash her phone and we did just that.

Our customer (Not the Brother who wrote this complaint) was very satisfied with the service and as I looked up her account this morning just before writing this she must still be because she is still using her Galaxy S2 today!

Thank You
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#7 General Comment

agreed 100%

AUTHOR: Gweedo8 - (United States of America)

I had same issue, my epic would not charge when I recieved it and my firends evo would only partially work!!! Now they dont answer calls or email.
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