Report: #1089039

Complaint Review: Flat Rate Moving

  • Submitted: Wed, October 02, 2013
  • Updated: Wed, October 02, 2013
  • Reported By: Kowocki — NEW YORK New York
  • Flat Rate Moving

    New York, New York

Flat Rate Moving Ruined my Stuff New York New York

Show customers why they should trust your business over your competitors...

My girlfriend, recommended that we use Flat Rate for our cross-state move from NY to CO. She had used their services for her move from CA to NY years ago, and had good things to say about the way they handled her belongings. Unfortunately, we have had quite the opposite experience with our more recent move.

On Friday, August 23rd 2013, our belongings arrived wet and dirty, in collapsed or broken boxes, many items were no longer even in boxes or wrapped in moving blankets as originally packed from NYC. The movers were using our bedding and blankets to carry and drag wet items into the apartment. If you were to view the photos of the damage, I am sure that you will find the way our belongings were treated and delivered to us was simply appalling.

I think we have clear evidence of negligence on the part of those who packed the truck, delivered our items, or both.

Please do not mistake the 6 week lag between our move and the beginning of this complaints process as an indicator of ambivalence on our part to their negligent conduct. Quite the opposite, we are furious about the way that our belongings were treated after we entrusted FlatRate with them. We expected much more when paying $4k for our move.

Our move ID # is 594XXX. We purchased the additional insurance coverage on items worth over $100 a pound, of up to $10,000. We would like to be reimbursed for FlatRate's negligence.

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This report was posted on Ripoff Report on 10/02/2013 05:51 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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