Report: #886928

Complaint Review: Fleetville Group

  • Submitted: Wed, May 23, 2012
  • Updated: Wed, May 23, 2012
  • Reported By: q15nhc — East Millinocket Maine United States of America
  • Fleetville Group
    P.O. Box 151
    Annapolos, Maryland
    United States of America

Fleetville Group Theriaults Auction Beware - This company is dangerous to both buyers and sellers Annapolos, Maryland

Show customers why they should trust your business over your competitors...

I see several complaints here in regard to auction consignors, but buyers need to beware of Theriaults as well.

Prior to an auction I contacted Theriaults for more information about an item.  I asked specific questions about condition. I purchased the item based on their answers to my direct questions. When I received the item it was not as described, in spite of my questioning. I tried to contact them but they would not respond, so I returned the item.

After returning the item, I tried repeatedly to contact them by email and telephone, but they would not respond.  I filed a complaint with the better Business Bureau, but their BBB profile states that Theriaults is unwilling to work with the BBB.  Although I made an offer of mediation or binding arbitration through the BBB, they did not respond.

Eventually, they sent a letter refusing my refund, because I returned the doll without prior authorization...but this is a bit of a catch 22...I continually asked to return the item, but they would not respond.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/23/2012 09:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.